HCA, Hospital Corporation of America Manager in Training in Richmond, Virginia


The individuals selected for the Manager Trainee Program will complete field training and classroom assignments preparing them to function competently as a Manager in the Richmond Shared Service Center. Training will focus on enhancing participants’ management and technical skills. Field training will ensure participants are knowledgeable in all aspects of the business office functions and display competency in specialized aspects of the position such as registration, compliance, billing and collections. Participants will also complete training modules involving all departments of the SSC including, but not limited to: Patient Access, Billing, Collections, Payor Analysis and Reimbursement, Insurance Verification, Appeals and Denials, and Customer Services.


  • Program participants satisfactorily complete scheduled classroom training at a Parallon SSC organization.

  • Participants satisfactorily completes field training assignments, within a hospital or practice and SSC setting, specifically designed to perfect management and technical skills within areas listed in the “Job Summary” section above.

  • Participants provide a high quality resource of knowledge, skills and work experience to facilities during course of training and fieldwork.

  • Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers.

  • Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance denial trends and reduced percentage of error.

  • Demonstrates high level of proficiency and knowledge in front office and back office functions and responsibilities.

  • During the program, participants may serve as interim manager within various facilities and/or functions to further enhance their management and technical skills.

  • Satisfactorily completes special projects as assigned.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

  • Other duties as assigned.


  • Organization – proactively prioritizes needs and effectively manages resources.

  • Communication – communicates clearly and concisely.

  • Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.

  • Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

  • Tactical execution – oversees the development, deployment and direction of complex programs and processes.

  • Policies and Procedures – articulates knowledge and understanding of organizational policies, procedures and systems.

  • PC skills – demonstrates proficiency in Microsoft Office applications and others as required.

  • Financial Management - applies tools and processes to successfully manage to budget.

  • Start-Up Operations – understands complexities and needs to start-up build and maintain a new business.

  • May require long work hours, shift work and weekends.

  • Geographic flexibility may be required for promotional opportunities.

  • Requires occasional travel for training and educational opportunities.


  • BS or BA degree required; Accounting, Finance, Business degree is a plus.

  • MBA or MHA degree preferred.


  • Experience in healthcare, healthcare management or finance is preferred.

  • Minimum 6 months experience of proven or demonstrated leadership, management or supervisory is required.

Title: Manager in Training

Location: Virginia-Richmond-Shared Services - Richmond

Requisition ID: 08648-123887