Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in Richmond, Virginia

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Richmond, VA
Work Schedule is Full Time - Permanent

Opened Thursday 12/1/2016 (5 day(s) ago)

** Closes Thursday 12/15/2016 (9 day(s) away)

Job Overview

*Vacancy Identification Number (VIN): *1860578 (Include on all documents)

*OUR MISSION: *To fulfill President Lincoln's promise - "To care for him who shall have born the battle and for his widow and orphan" - by serving and honoring the men and women who are America's Veterans

How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

PLEASE NOTE: Note: The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade. The salary is based on the grade and step approved for the selected candidate.

VA Encourages Persons with Disabilities to Apply


The position is located in the Anesthesiology Service (Acute Pain Section) of the VA Mid-Atlantic Healthcare Network (VISN 6) at the Richmond (McGuire) VA Medical Center located in Richmond, VA.

The incumbent will provide administrative support for the Acute Pain Section of the Anesthesiology Service.

Duties include, but are not limited to:

  • Serves as the initial point-of-contact for all questions, information and problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, and office automation systems.

  • Insures appropriate coding and workload capture by reviewing reports on a daily basis, while resolving other data entry error messages found upon generating reports from VISTA for accurate workload accountability and reporting.

  • Uses an electronic appointment system, calendar or spreadsheet software to schedule appointments and meetings for the Anesthesia (Acute Care) section and transmits and receives documents and messages electronically.

  • Uses a high degree of tact and diplomacy when dealing with patients, families, visitors and staff.

  • Prioritizes and accomplishes administration tasks, such as cancellations and rescheduling in order to meet scheduling goals.

  • Manipulates data to produce tables and charts for program management and administrative use.

  • Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.

  • Calls to schedule appointments for procedures. Phoning and interacting with the staff from other departments within this medical facility.

  • Coordinates and arranges correspondence related to the Acute Pain Section with physicians concerning patients and to other medical facilities to facilitate coordination of care, which requires advanced knowledge of medical terminology.

  • Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

  • Participates fully in daily and/or weekly team meetings where patient care planning and management occur.

* W*ork schedule: 8:00 am -4:30 pm Mondays through Fridays

Fair Labor Standards Act (FLSA) Status: Non-exempt

Supervisory Position: No.

Bargaining Unit Position: Yes

Recruitment/Relocation Incentive: Not authorized.

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing may be required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959
  • You must be a U.S. Citizen


Must be a U.S. Citizen

Six Months of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position, OR One year of Education above high school, OR Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable


Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


SPECIALIZED EXPERIENCE FOR THE GS-6: One (1) year of specialized experience that equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, the experience must have been equivalent to the GS-5 in Federal service. Examples of qualifying experience includes, providing administrative support, problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, office automation, obtaining statistical data from published reports and manipulating data to produce tables and charts for program management and administrative use.

NOTE: Evidence of specialized experience must be supported by detailed documentation on your resume.

Applicant must demonstrate the following Skills, Knowledge and Abilities identified in the Task Statements:

  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations.

  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

  3. Advanced knowledge of the technical health care process as it relates to access to care.

  4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  6. Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians.

SUBSTITUTING EDUCATION FOR EXPERIENCE: Education for experience not substituted at this grade level.

COMBINING EDUCATION AND EXPERIENCE: Education and experience are not combined at this grade level.



PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

PHYSICAL REQUIREMENTS: The work is generally sedentary. Typically, the incumbent sits comfortably to do the work however there may be some walking, standing, bending, carrying of light items such as paper, books or small parts. No special physical demands are required to do the work.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklistor visit

Security Clearance


Additional Information
What To Expect Next

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.


Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status.

Salary Range: $36,784.00 to $47,818.00 / Per Year

Series & Grade: GS-0679-06/06

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 457832700

Job Announcement Number: VHA-652-17-LS-1860578