Allina Health Clinic Access Spec III in Richfield, Minnesota

Advertisement Clinic Access Spec III Requisition # 27891BR Business Unit name Allina Health Clinics Physical Location Richfield, Minnesota Posted Date 28-Nov-2016 Dept. Name AHC Richfield Hours Per Week 20 Contract Noncontract Introduction Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 13 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills. Allina Health clinics are committed to providing a work environment where passionate people have the knowledge, tools, opportunity and freedom to make a positive difference in the lives of our patients. We want you to be part of our team where each employee contributes to our mission of exceptional primary and specialty care. Allina Health clinics provide primary care, specialty care and urgent care services to people in 41 communities. More than 750 health care practitioners help patients identify health risks, manage chronic illness and find their path to better health. Responsibilities Req ID: 27891 Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites while maintaining a professional presence at all time Perform operator/messaging duties Provide high quality customer service Perform reception desk duties Secure payments for services Perform scheduling and registration duties Perform other duties as assigned including but not limited to maintaining neat and orderly work and patient areas, maintaining updated information in patient areas, providing patient assistance, assisting with patient navigation throughout the facility, communicating with providers, testing that system downtime is working properly, performing opening and closing procedures, managing waitlist, reviewing appointments to ensure they are scheduled correctly, serving as a liaison between patient and medical support staff and perform appointment and scheduling duties (e.g. rescheduling appointments, appointment reminders, fixing scheduling errors, etc.), etc. Education High school or GED required One year post high school education preferred Qualification/Skills Experience Minimum two years of clerical/business environment experience with PC/internet preferred Medical terminology experience preferred Private insurance payer knowledge strongly preferred Minimum one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others with working knowledge of quickly connecting with customers and employees Experience in a team orientated environment essential Skills Ability to: Handle and manage a cash collection Demonstrate strong customer service and phone skills with an exceptional ability to listen and communicate to others with working knowledge of quickly connecting with customers and employees Work Schedule This position works 8:30-5p Mondays and 8-12 Tuesdays Thursdays and Friday Location/Community Information Richfield is a well-established suburb with affordable homes for the young families and new developments being built for the older resident. Easy access to main throughways, just minutes from both Minneapolis and St. Paul, close to the airport and major shopping centers including the Mall of America. Its residents are