Oracle Fusion Applications DBA, Senior Engineer - Oracle Global Nerve Center Cloud Operations (GNC) in Reading, United Kingdom

Fusion Applications DBA, Senior Engineer - Oracle Global Nerve Center Cloud Operations (GNC)

Preferred Qualifications

Job Title : Fusion Apps DBA/Apps DBA, Oracle Global Nerve Center Cloud Operations (GNC)

Grade : IC 3 or above based on skills & experience

Purpose : To provide operational support for one of the industries largest Cloud environments through tasks such as environment configuration, monitoring, event troubleshooting, and tool development.

Location : Reading, Berkshire

Description : Working as part of a Nerve Center shift, you will be part of the global follow-the-sun 24/7/365 Oracle Cloud Operations team with the mission to maintain and enhance the global Cloud environment generating over 270 billion platform transactions weekly. A key responsibility of the role will be to continuously raise the industry bar by driving efficiency and overall customer experience improvement into the greater Oracle Cloud system. Oracle Cloud is a major focus point of the company. As a result, both computing environment and human organizational growth is occurring at a rapid rate. Best of breed technologies are continually reviewed and supported for the delivery of a positive customer experience to highly acclaimed hosted products such as Oracle Fusion Cloud, Oracle Service Cloud, Taleo, TOA, Responsys, and Eloqua.

As a member of the Oracle Cloud Operations team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.


Environment Monitoring & Configuration

  • Perform shift Nerve Center coverage managing the Oracle Fusion Applications platform

  • As a 24/7/365 organization, shift work, bank holiday cover, weekend cover and on-call responsibilities may be required as part of normal duties.

  • Follow standard operating procedures and policies in administering environmental support

  • Execute approved changes during change windows

  • Remotely deploy and configure hardware requirements

  • Monitor and administer live application servers and test system performance to provide performance statistics and reports

  • Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform

  • Recommend and execute modifications to Server systems in order to improve efficiency, reliability, and performance

Service/ Incident Request Handling Process

  • Fulfill service requests from internal and external customers surrounding the management of Oracle Cloud Platform within applicable Service Level Objectives

  • Work through the ticket queue in the correct priority order

  • Ensure ticket tool is properly and effectively utilized to capture information for reporting purposes

Event troubleshooting

  • Respond to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage

  • Remotely configure and optimize hardware

  • Coordinate with system operations, business application, and database administration functions to ensure availability, reliability, and scalability of Server systems to meet business demands

  • Work closely with Performance and Customer Services teams on customer impacting incidents

People & Self Development

  • Actively participate in respective training programmes to develop the required skills

  • Strong understanding of the organization’s goals and objectives

  • Take part in Performance management using the Oracle GNC appraisal system

  • Ensure to maintain an up to date PDP with line manager - monitor progress, and find solutions for individual training needs

  • Assist in the training and development of more junior team members

  • Seek out opportunities to further grow your knowledge of the GNC environment and GNC services

  • Take opportunities to get involved in divisional activities outside of your day job

  • Build relationships with peers and internal experts, stretching beyond your immediate team across the wider division

  • Develop and maintain training materials and systems documentation

Required Knowledge, Skills, Abilities, and Background

  • Candidates are required to hold UK citizenship or have been resident inthe UK for at least five years, a detailed background check will beconducted in order to obtain UK security clearance which is required forthis role.

    • 3 years of relevant experience as Fusion Apps admin/DBA or EBusiness DBA (Apps DBA) with hands-on knowledge in weblogic/application administration and expertise in supporting Linux server applications (scripting, monitoring, automation)
  • 2 years experience with supporting Enterprise applications (Oracle Fusion Applications, Oracle Ebusiness Suite,etc)

  • 2 years hands on experience working with Enterprise SQL Oracle database.

  • Experience of Oracle Enterprise Manager or similar enterprise monitoring system

  • A strong team player, self-motivated, self-starter with a “get it done” work attitude

  • Effective written and oral communication skills (must be able to articulate technical designs, strategies, and problems to management and peers)

  • Strong technical background in industry-standard infrastructure and application stacks for Cloud/SaaS

  • Hands on experience with ISP, SaaS or Cloud Operations

  • Ability to work in a high-pressure, fast-paced, high growth environment

  • Experience working with Windows based performance monitoring tools

  • Strong experience in IT-related systems implementation, operations, and support

  • Experience and ability to reverse engineer systems for troubleshooting.

  • Ability to plan and execute projects with minimal oversight

Property Specific Skills / Abilities

  • Optional Experience in using different configuration management/automation tools such as Chef / Puppet

  • Experience with Linux or similar Unix platforms (Oracle Server, CentOS, RHEL, Solaris, BSD)

  • Knowledge of load balancing and high availability planning

  • Experience of OVM, XenServer or VMWare

Required Personal Attributes

  • Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language

  • Highly self motivated and directed with keen attention to detail

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong customer service orientation

  • Experience working in a team-oriented, collaborative environment

Work Conditions

  • This role is primarily based in Oracle Global Nerve Centre (GNC) in Reading, Berkshire

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

  • As a 24/7/365 organization, shift work, bank holiday cover, weekend cover and on-call responsibilities may be required as part of normal duties.

Detailed Description and Job Requirements

Work with a world class team to provide enterprise-wide, Oracle Database Administration support for production systems and provide DBA services to application development teams, including database design, database generation, coding, and database production support. Provide DBA support with a high degree of customer service, technical expertise, and timeliness. Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.

Provide Development and/or Production support. This includes creating primary database storage structures, designing and creating primary objects, modifying database structure as necessary for enhancements or performance, creating documentation, designing interfaces, database objects, and creating plans. Monitor and optimize performance of the database, plan for backup and recovery of the database, and allocate system storage and plan future storage needs. Create database-related scripts and programs to support development and production environments. Research, evaluate, design, test, recommend, and plan implementation of new or improved RDBMS, ETL and database tools.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of experience supporting relational databases as a DBA, with multiple distributed relational DBSM

  • s or a depth and focus in Oracle and related tools. Exposure and practice at using the DBMS to optimize performance of large databases for enterprise use is preferred. Experience with an organization with a key 24 X 7 reliance on its database is desirable. BS or equivalent desired.

Job: Information Technology

Location: GB-GB, UK-Reading

Job Type: Regular Employee Hire

Organization: Oracle