Assurant Claims Examiner I in Rapid City, South Dakota

Be the first voice of Assurant Solutions and help our customers put the pieces back together by providing assistance during a hardship. Honor the Assurant promise to our customers. You will deliver outstanding service to our customers and fulfill the customers' needs in a claims call center environment.

The Claims Examiner I is responsible for initial contact with clients and customers when a claim event needs filed. Claims Examiners are responsible for analyzing the risk and taking on the responsibility to ensure claim events are paid to the appropriate parties.

20% General Claim Events: Support the business by processing general claim events, including but not limited to: • Processing general claim events; • Responsible for following claim event procedures and processes; • Responsible for investigating, analyzing, and understanding the risk with paying claim events to Funeral Homes, beneficiaries, unclaimed property, and third parties.

70% Phone Calls: Support the achievement of the team through outbound and inbound phone calls regarding claim events. • Make outbound calls to customers regarding pending claim events. • Receive inbound calls from customers regarding claim events.

10% Special assignments and projects as assigned.

*Note: This position requires continued education regarding insurance and claims that is paid for by the company, but the responsibility of the employee to complete every 6-12 months.

Basic Qualifications:

  • GED or High School Diploma

  • 1 year experience in customer service (preferably in a call center environment) and computer skills using multiple Windows applications. **Other Skills:

  • Excellent verbal and written communication skills, as well as be punctual and reliable.

  • You must be motivated to provide exceptional customer service.

  • Customers must be able to understand associate's speech over the phone.

  • Candidates must be willing and able to work Monday - Friday, 9:00am to 6:00pm and be flexible to work overtime or weekends if necessary. **Preferred Qualifications:

  • 1 year experience in insurance (life or health)

  • 1 year Customer Service Experience in office environment

  • Bilingual English/Spanish a plus.

Job: *Claims

Title: Claims Examiner I

Location: SD-Rapid City

Requisition ID: 47945