BD (Becton, Dickinson and Company) Agent 1, Techical Call Center (Temporary) in Quebec, Canada
Life-changers work here
At CareFusion, we create innovative ways to help our customers improve patient care. We rely on bold and inspired employees who share our commitment to helping solve some of healthcare's most critical challenges.
CareFusion is now part ofBecton Dickinson, a global medical technology company focused on addressing many of the world's most pressing and evolving health needs. With our combined technology and expertise, we will become a global leader helping to transform the quality and cost of care for patients and clinicians worldwide. Join us in our mission to improve the future of healthcare and help all people lead healthy lives.
Job Title: Agent 1, Technical Call Center Job Family Group (Function):Customer Service, Technical Job Family:Technical Call Center Track/Level:B1
Job Family Summary Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.
What is expected of you for success in your role
Demonstrates both depth and breadth of knowledge of multiple systems and products and how they are used in customers' businesses
Diagnoses and supports complex system and device problems/issues
Coordinates problem resolution and escalation process
Acts as team lead, informing and educating other team members about system and device resolution techniques
BS or BA in Bus Amin, Communications or Computer Science or 4 years of proven work experience
1-2 years as a senior agent or senior coordinator in a call center environment
Displays patience and tolerance and interacts effectively with all levels of internal and external staff in problem solving and stressful situations
CareFusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.
Title: Agent 1, Techical Call Center (Temporary)
Requisition ID: 31027090