Unum Customer Service Specialist I in Portland, Maine

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/ada/r/jobs/246573 DescriptionWe are a forward-thinking Fortune 500 company and the marketplace leader in disability-based products and return to work services. We are a company of people serving people. At Unum, our employees truly make a difference, in the lives of our customers, our local communities and in the success of our company.Click on the link below to see a short video!Watch Video!This is the entry level position of a two level career path. The incumbent is responsible for providing critical and accurate information on benefits, claims and/or policy administration. All work is carefully performed according to established protocols/procedures. As the first point of contact and a direct representation of the Unum/Colonial brand, this position is responsible for the execution of exceptional customer satisfaction by acting in the best interest of the customer; ensuring information is accurate, applying empathy to those situations that require special care and concern. Customer issue resolution is a priority - issues should be resolved on the first call whenever possible. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners.Principal Duties and Responsibilitiesnn


+ Respond to external customers inquiries with timely and accurate information.

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+ Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.

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+ Meet or exceed individual performance goals which contribute to the overall goals of the department.

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+ Utilize resources and tools to accurately respond to customer inquiries.

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+ Accurately navigate through specific system platforms.

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+ Meet the expectations of the quality/productivity standards.

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+ Share recommended process improvements to enhance customer service and/or efficiency.

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+ Continuously acquire knowledge and understanding of the business functions that the role supports.

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+ Ensure privacy of our customers remains the utmost importance.

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+ Shifts may vary outside the standard 8:00 a.m. to 5:00 p.m.

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+ May perform other duties as assigned.

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