DeVry Education Group Student Support Advisor - Pomona in Pomona, California

DeVry University is pleased to announce an outstanding career opportunity at our Pomona campus as a Student Support Advisor.

The Student Support Advisor makes a significant contribution to the success of our students by advising them in two critical areas: Financial Aid and Academics.

Our students will rely on you as their partner and primary resource for information about the financial and academic resources available to help them throughout their academic program. It takes a special set of skills and experience to be effective in these two distinct areas, so we want to meet with people who have passion for education, exceptional organizational and communication skills, and solid commitment to consistently providing exceptional service.

Are you up to the challenge of this important position and ready to seek a tremendously rewarding career with a global leader in higher education?

In this role you will:

  • Provide academic and financial aid advisement to new and continuing students throughout their academic program until graduation

  • Use exceptional discretion and independent judgment to evaluate each student’s academic and financial profile to develop, recommend and implement a personalized plan that will promote their engagement and success

  • Demonstrate comprehensive expertise in all components of Title IV (federal financial aid) regulations and our corresponding policies and procedures

  • Proactively review and evaluate student academic and financial plans consistently throughout enrollment

  • Ensure that student financial and academic account information is current, accurate and complete

  • Identify risk factors that may impact students’ academic progress and collaborate with colleagues to address challenges and recommend plans of action to overcome them

  • Analyze reports and student feedback to identify academic or financial issues which may impact progress and create an action plan to effectively address these concerns

  • Collaborate with colleagues across departments to ensure a consistently outstanding educational experience for our deserving students

You are encouraged to explore this opportunity if you:

  • Have earned a Bachelor’s Degree (strongly preferred, not required)

  • Have worked in higher education for at least one year (or have similar directly-relevant experience)

  • Have solid administrative skills and are willing to follow detailed processes consistently in a compliance-driven, highly regulated environment

  • Have experience working with student financial aid software (preferred)

  • Have outstanding customer service skills

  • Have no student loans in default status

  • Have an impeccable work ethic and hold yourself accountable to the highest ethical standards

  • Are able to craft and deliver well-written, compelling messages to our students and colleagues

  • Have exceptional strong interpersonal, communication and problem solving skills

  • Have the proven ability to effectively manage multiple responsibilities simultaneously in a deadline-driven, fast paced setting as part of a high-performing team

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

Since our founding in 1931, DeVry University has focused on delivering a different kind of education – one based on experiential learning with real-world applications. When you join our team, you’re choosing an institution that serves students who are different, too: a diverse group of go-getters from all walks of life.

We know our colleagues are integral to the success of the institution. At DeVry, we’re guided by our culture of care, and we embrace values that teach us to care for students, self and colleagues. It’s one way we position our colleagues for success.

We are looking for engaged, caring colleagues to join our organization in serving our students. We take extra pride in our dedicated support teams, as well as our outstanding faculty members who have often worked for years in the fields that they teach. We believe all our colleagues deserve opportunities to reach their goals. Whether it’s career advancement, maintaining a healthy lifestyle or saving for retirement, our comprehensive benefits and professional development offerings can help you meet your goals.

If you want to be a part of an institution focused on providing high-quality education, care and attention, we invite you to apply for a position today.

Req Number: 2016-86298

Department: Student Central

FLSA Status: Non-Exempt