Aetna Customer Service Trainer in Plymouth, Minnesota
Req ID: 36241BR
Deliver new hire Customer Service training via webinar and/or in person. Assist with the development of engaging learning opportunities through the written word, virtual presentations, e.learning, classroom and interactive study dashboards. Assist with the development of supplementary training materials for the entire Customer service department. Assist with the production of monthly newsletter. Assist with other global training projects as necessary.
60% - Coordination, development, delivery, maintenance and tracking of virtual and/or classroom training. Work with business partners to provide relevant, thorough and innovative training solutions for new hires including industry foundations, system navigation, process mastery and exceptional call management skills.
15% - Continuous program improvement and development
15% - Ongoing education and support of the entire customer service organization
5% - Collaboration and support of the wider training organization
5% - Personal skill development
Detailed knowledge of the healthcare insurance industry
Ability to communicate effectively through the written word.
Ability to coordinate multiple overlapping events
Public speaking skills
Ability to interact with people at all levels of the organization
Self starter and independent worker
Knowledge of current training methods
The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
Functional - Claims//1-3 Years
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Learning/Delivery - Distance Learning/1-3 Years
Technical - Desktop Tools/Microsoft Word/1-3 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/Power User
Technical - Desktop Tools/Video Conferencing/1-3 Years/End User
General Business/Communicating for Impact/FOUNDATION
Primary locations considered would be: Minneapolis, Amherst and Tampa or any other Meritain Health office.
ADDITIONAL JOB INFORMATION
The Meritain Training Department endeavors to uphold Aetna values through Collaboration with our business partners, Innovation and change in our training delivery, Consistently delivering accurate process knowledge, Anticipatory - we look for learning opportunities before they are voiced, and Creatively meeting needs - outside the box is good! We are a small department that touches nearly every aspect of the Meritain Health business. We all wear multiple hats in order to accomplish great things as a team. We set the tone of all trainee experiences through our professionalism, our leadership, our knowledge, our enthusiasm and our commitment.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Job Function: Workforce and Talent Development