HCA, Hospital Corporation of America Front Desk Manager - Urgent Care in Plano, Texas

The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career

The Urgent Care Clinic hours are Monday-Friday 8am-10pm, Saturdays 8am-8pm, and Sundays 8am-5pm. You must have the flexibility to work during those hours.

The role of the Coordinator Front Desk is to direct, plan and coordinate the operations of the clinical and front office functions of a practice while ensuring patient satisfaction.


• Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives. • Oversees the process to prepare patients for examination and treatment. • Screens telephone calls for referral to physicians. • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained. • Assists with scheduling of tests and treatment. • Identifies, analyzes, and resolves work problems. • May assist in the hiring and development of the clerical and clinical staff. • Ensures office and clinical supply inventory is current, mail is opened and processed, offices are opened and closed according to established procedures. • Ensures the timeliness and accuracy of patient charge entry into the billing system. • Assists front office staff with ensuring point-of-service collections are made when applicable. • Ensures that patients are treated courteously by the office staff and that other visitors are screened and properly directed. • Works with other administrative staff to ensure efforts are coordinated and high quality patient care is provided. • Assists in maintaining patient files, records and other information. • Compiles and condenses technical and statistical data for reports and records. • Ensures any patient complaints are handled appropriately.


• Graduate from a recognized training facility for medical assistants and course-work in health care office management are preferred.


• One year of medical office experience is required.


• RMA, CMA or LPN certificate is beneficial. • CPR Certification is preferred.

Title: Front Desk Manager - Urgent Care

Location: Texas-Plano-CareNow - Plano

Requisition ID: 24919-48280