University of Pittsburgh IT Help Desk Technician in Pittsburgh, Pennsylvania

Posting Details

Date Posted 12/01/2016

Working Title IT Help Desk Technician

Anticipated Starting Academic Term Spring

Job Type Student

Job Category Information Systems/Technology

Federal Work Study Required? No

Job Summary

The University of Pittsburgh School of Dental Medicine is seeking an IT Help Desk Technician. The IT Help Desk Technician is responsible for providing technical assistance to users; identify, troubleshoot and resolve hardware and software issues.

Job Requirements

Setup, configure, image and maintain computer systems. Maintain support records and administration of Zendesk ticket tracking system.

Excellent communication skills. Knowledge of University policies and procedures. Knowledge and experience in MS Windows platforms and applications. Must meet established deadlines.

Child Protection Clearances

The following PA Act 153 clearances and background checks may be required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Hourly Pay Rate $7.25-$10.00

Anticipated Number of Openings 2

Anticipated Hours per Week 20

Anticipated Weekly Schedule


Campus Pittsburgh

Primary Work Location 3501 Salk Hall - School of Dental Medicine

Posting Number S-03946-P

Posting Questions

Required fields are indicated with an asterisk (*).

  • Are you currently a University of Pittsburgh student or were you enrolled in the previous or upcoming semester?

  • Yes

  • No

  • Do you have a Federal Work Study (FWS) award?

  • Yes

  • No

  • Do you relevant IT help desk experience that is required for this position?

(Open Ended Question)

  • * We are looking for students who are available to work the allowed maximum 20 hours per week while classes are in session.

Are you able to work at least 4 consecutive hours per day (M-F)?

If not, are you able to work more than 4 consecutive hours per day on certain days (M-F)?

Please explain.

(Open Ended Question)

Applicant Documents

Required Documents

  • Resume

  • Cover Letter

Optional Documents