AAA Motor Club Customer Service Specialist III - Pittsburgh (East Liberty), PA - Full Time in Pittsburgh, Pennsylvania

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products and services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

We currently have a Full-Time (37.5 hrs/wk) Branch Specialist job opportunity at the East Liberty branch office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to Creating Members for Life! Business hours at this location are Monday-Friday, 8:30am-5pm, and Saturdays 10am-3pm. Compensation is $11.38 per hour.

Responsibilities:

  • In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures

  • Prepares TripTiks; provides maps, tour books and other travel-related materials

  • Assists members with hotel and/or car reservations

  • Promotes and sells AAA memberships

  • Processes membership payments; upgrades basic memberships to those with higher value while offering automatic renewal feature

  • Processes insurance payments and offers automatic renewal

  • Issues passport photos and International Driving Permits

  • Processes Travel Money product transactions; provides merchandise and attraction ticket sales

  • Balances and reconciles cash drawer; prepares daily deposits

  • Performs notary services in accordance with the National Notary Association and Club procedures

  • Identifies cross-sell opportunities based on members' product and service needs

INDEED123

  • High school diploma or GED equivalency

  • Three to five years customer service or related experience

  • Basic computer literacy and ability to operate common office equipment

  • Exceptional focus on accuracy and strong attention to detail

  • Familiarity with North America geography, good sense of direction, and map reading abilities

  • Basic cashiering and accounting duties

  • Ability to work quickly and efficiently and handle multiple tasks in a fast-paced environment

  • Obtains and maintains a valid notary license

  • The selected candidate should be available to work a schedule which varies each week, and will often include Saturday

  • The selected candidate will be required to complete a pre-employment criminal background check and drug screenings

Benefits:

  • Medical, dental and vision insurance

  • Paid vacations, holidays, sick days

  • Life insurance & disability coverage

  • 401(k) plan with employer match

  • Free AAA Plus membership

  • Tuition reimbursement

  • Employee assistance program

  • Career opportunities across multiple business lines and multiple states

AAA is an Equal Opportunity Employer

Job: Branch Operations (Non Agent)

Organization: BRANCH - EAST LIBERTY (00400.39.6580)

Title: Customer Service Specialist III - Pittsburgh (East Liberty), PA - Full Time

Location: Pennsylvania-Pittsburgh (PA)

Requisition ID: 13693