Interstate Hotels & Resorts Club Lounge Concierge (AM) PT in Pittsburgh, Pennsylvania

Job Summary

You’re like a one-person welcome committee; ensuring light refreshments greet arriving guests. You’re also the go-to for what’s happening and getting there. You know the property by heart and guide guests with efficient ease. You‘re aware of dining hotspots before they open, you know the best shows, and where to pick up that perfect little something. With energy to spare and a passion to please, someone with your talent would do well as Concierge for Interstate.

As Concierge, you will

  • Ensure a warm guest welcome by arranging the continental breakfast for morning and the honor bar with hors d’oeuvres for later in the day.

  • Channel your inner sleuth and tap into well-developed local business relationships to seek out the remarkable, memorable and most flavorful, for an “in-the-know,” exceptional guest experience. Then, help guests secure tickets, reservations and ably assist guests with transportation requests and directions when it’s time to go.

  • Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy.

Fundamentals

A high school education or equivalent experience, with one-year previous customer service- related experience is required. Effective verbal and written English communication skills are required, with a second language helpful. This position requires occasional lifting and pulling up to 20 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment. Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Coraopolis Pennsylvania

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Our People are the Key to our Success

Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.