JPMorgan Chase Sr Specialist I - Special Credits - Auto Finance - Phoenix, AZ in Phoenix, Arizona
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
• serve 21 million households with consumer banking relationships
• lent $17 billion to small businesses in 2011
• are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
• service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
The Special Credits Sr Spec I will support the Auto Bankruptcy & Specialty Ops Group by handling an average of 100 – 125 inbound calls per day while maintaining an average talk time of 2 ½ minutes per call. Must be able to route calls to appropriate representatives for handling and in some instances self-service customer accounts. This could include but is not limited to processing direct check payments, handling lien satisfaction or title requests, handle credit bureau issues, and other miscellaneous collection support.
The following are some of the additional responsibilities for this position :
Maintain call monitoring results of 90% or better
Maintain acceptable average talk time as determined by department
Adhere to daily phone schedules
Ensuring department procedures are being followed and modifications are submitted timely
Excellent customer service skills
Must have the ability to toggle between multiple computer systems
Quality-oriented with excellent attention to detail
ICAF, ALS, VLS and Recovery One system experience helpful
Ability to multi-task
Various misc. items
High School diploma or GED
1 year general office experience required
1 year customer service experience required, call center experience strongly preferred
Previous collections and/or auto finance experience preferred
Work schedule: Monday - Friday 7:30am - 3:30pm
Multi-line phone experience preferred
10-Key calculator by touch with intermediate proficiency level
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.