Banner Health Patient Financial Services Representative / PFS Rep - ER Registration in Phoenix, Arizona

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Do you want to grow your career with an award-winning health care leader in a dynamic part of the country?

Would you like to help drive change with an innovative organization?

If you want more and better options for your career then YOU belong at BANNER UNIVERSITY!

Banner – University Medical Center Phoenix, formerly Banner Good Samaritan Medical Center, is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals who serve the community.

The Phoenix campus, long known for excellent patient care, is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Patients with the most complex to the most common medical conditions seek us out for care. Our specialty services include advanced heart care, treatment for advanced lung diseases, organ transplantation, orthopedics, rehabilitation, concussion care and much more. Banner – University Medical Center is a Level I Trauma Center.

We are currently seeking a dynamic and customer service driven Patient Financial Representative for our Hospital Admissions Team. This full time position will support ER Admissions by collecting needed information for registration, insurance verification and authorizations.

Hours are Thursday, Friday, Saturday 6a-6p.

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About Banner - University Medical Center Phoenix

Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

Essential Functions

  • Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.

  • Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.

  • May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).

  • Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.

  • Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial services.

  • Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.

  • Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

Preferred Qualifications

Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

Job Number 200158

Facility Banner - University Medical Center Phoenix

Shift Day

Department Banner University Medical Center Phoenix - ER Registration-Hosp

Position Type FT: Full-Time

Internal Code A ..

Street Address 1111 East McDowell Rd

Internal Code B ..

City & State US-AZ-Phoenix

Posting Category Billing / Registration / Scheduling

New Grad Yes