Fiserv Inbound Customer Care in Phoenix, Arizona

Position Description

Full Time

Start Date: Tuesday December 27, 2016

If delivering an exceptional customer experience gets you excited, then come explore a career with us!

Our Care Rep's receive inbound calls from consumers making immediate, “on demand” payments. Payments are taken via the web or Interactive Voice Response system. In addition, we trouble shoot on failed payment attempts; provide confirmation of payments and respond to general payment questions.

Skills

  • Ability to provide exemplary customer service

  • Active listener, express willingness and displaying empathy towards our customers

  • Requires working knowledge of MS Windows Operating System or MAC, Internet and Internet browser applications

  • Ability to maintain composure while dealing with difficult situations

  • TEAM player

  • Furthers the Fiserv culture and values

  • Pre-employment background, credit, and drug screen required.

Why we stand out from the rest

  • PEOPLE are caring and friendly

  • CULTURE, Team environment that is fun and supportive.

  • PRIDE in what we do

Added Bonus

  • State of the art facility – clean and bright

  • On-Site gym

  • Free coffee, tea and soda for all

  • On-Site Café’s: Supplemented meal program

  • Dual Monitors

  • Ergonomic chairs

Fiserv offers a competitive compensation and benefits program including:

  • Medical/Dental/Vision Coverage (eligible on your first day of employment)

  • On site cafeteria (cost partially subsidized by the company!)

  • Unlimited free beverages

  • Tuition Reimbursement

  • Flexible Spending Accounts

  • Business casual dress environment

  • Comprehensive training programs

  • Lucrative paid time off program

  • Competitive Bonus and Incentive Plan!

Pre-employment background, credit, and drug screen required.

Fiserv Who We Are

FORTUNE World's Most Admired Companies® *2015!!!!!*

2015 Forbes America’s Best Employers!!!!

If you're a mobile banking user or pay your bills online – if you interact with a financial institution at all – chances are you're more familiar with Fiserv than you realize.

Fiserv is a global organization with more than 14,500 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

Fiserv is helping its clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.

There’s a reason why in 2014, Fiserv was named to FORTUNE® magazine’s list of the World’s Most Admired Companies and in 2013, Fiserv was recognized by the International Quality and Productivity Center Call Center Awards and Temkin Group Customer Experience Research for its commitment to call center culture and customer experience.

It’s Simply About You.

Fiserv Customer Solutions employees help make the financial lives of customers from thousands of financial institutions across the United States easier by resolving their financial challenges in a consistent, convenient and delightful manner each and every day.

If delivering an exceptional customer experience gets you excited, then come explore a career with us!

/Fiserv is a global leader in financial services technology; Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment!/

/The 2013 Call Center Excellence Awards- Finalist: Greatest Job Creating a Culture that Inspires World-Class Excellence!/

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.