Kelly Services IT Support Assistant II in Peachtree City, Georgia

Kelly Services has partnered with a Leading Industrial Parts Manufacturer in Peachtree City, GA seeking an IT Support Assistant II to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.

Job Title: IT Support Assistant II

Work Location: Peachtree City, GA

Start Date: ASAP

Duration: 1 year

Compensation Rate: $24.00 -$26.00 per hour

Position Type: Contract

Type of Hours: Full Time

Major Job Duties and Responsibilities

Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone. Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics. Share information about best practices with internal IT users to increase user satisfaction and productivity. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets. Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site. Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management. Identify opportunities for process and technology improvement Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues. Participate in internal audits related to IT processes, procedures and systems. Influence IT budgeting, forecasting and spending for SIS and Site IT budgets.

Skills/Competencies

Excellent customer service, oral and written communication skills are required Sound judgment and decision making skills, the ability to think analytically to troubleshoot technical issues is a must Candidates must have a proven ability to multitask, deal with challenging customers, and solve problems Excellent interpersonal, organizational and verbal communication skills

Education/Experience

3-5 years Experience in role Bachelor or Associates Degree in IT field of study Certifications such as CompTIA A+ or comparable certifications

Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.

About

Kelly Services®

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Category: IT/Software Development