Aetna MMA Assoc Account Manager in Parsippany, New Jersey
Req ID: 36845BR
This position is located in our New York office, or our Parsippany or Mt Laurel NJ office - successful candidate must be commutable to one of those offices. It is not a work-from-home role.
Provides proactive account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in assigned business segments, products and geographies.
Develops and executes customer service strategy: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
Responds to customers requests for network analysis, benefit plan design changes, and benefit questions and clarifications
Provides customer with network updates and analysis of impact.
Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages.
Leads cross-sell opportunities with SAM in the course of day-to-day renewal objectives.
Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
Manages open enrollment activities.
3-5 years industry or customer service experience preferably with complex accounts.
College degree or equivalent work experience.
Insurance license, as required by state law.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life, Health & Accident License (CT, NY) is desired
Functional - Sales & Service/Account Management/4-6 Years
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/Power User
Technical - Desktop Tools/Microsoft Word/4-6 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User
General Business/Managing Sales Relationships/ADVANCED
Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION
Leadership/Collaborating for Results/FOUNDATION
Sales/Selling Products and Services/FOUNDATION
ADDITIONAL JOB INFORMATION
We offer an array of benefits to give you a choice. They are designed to help you achieve health and financial well-being. From competitive benefits to a positive work environment, we strive to help our employees succeed in and out of the office. We've received many employer awards, including: FORTUNE Magazine's most admired company in the Health Care: Insurance and Managed Care category (2009) One of Black Enterprise Magazine's 40 Best Companies for Diversity (2006-2009) Among the Top Companies for Executive Women (2009) Among DiversityInc's Top 50 Companies for Diversity (2009) Ranked first among national health plans in the PayerView rankings (2008) Ranked 23rd among the 100 Best Corporate Citizens (2008)
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Job Function: Sales and Service