Lucile Packard Children's Hospital Stanford Director Patient Care Services - Bass Center in Palo Alto, California

Clinical Services

1.0 FTE, 8-hour Day Shift

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Job SummaryThis paragraph summarizes the general nature, level and purpose of the job.

The Director Patient Care Services, Bass Center reports to the Associate Chief Nursing Officer and provides Operational and administrative leadership in planning, directing, and implementing the activities and operations associated with enterprise-wide Hematology, Oncology, Stem Cell Therapy Service Line, including, but not limited to: 1) following: primary financial accountability for the clinical departments in this service line); 2) developing and monitoring budgets for all related cost centers; 3) the recruitment, mentorship and supervision of departmental managers; directing department participation in hospital-wide initiatives and strategic planning; supervising development of departmental goals/strategic plan; and active participation in community, regional and/or national committees/organizations related to clinical service area 4) process improvement activities to optimize patient progression and utilization of IP, Day Hospital/Infusion and OP services, 5) leadership of a wide range of organization-wide transformation initiatives and special projects i.e. MIBG Program Development, Reshape care delivery to improve the patient experience, quality outcomes and expense of care across the continuum.

The Director Patient Care Services, in collaboration with the Associate Chief Nursing Officer and Medical Directors of the Cancer Center, is responsible for the overall performance of the Cancer Center including clinical care; customer service; financial performance including capital, operating budget and revenue management; quality and patient safety programs; legal and regulatory compliance, human resources and infrastructure. The Cancer Center Director Patient Care Services will also collaborate with the hospital and medical leadership in facilitating strong relationships to achieve overall coordination of patient care activities, strong financial performance, clinical and translational research efforts, and effect quality outcomes. He/she will foster a strong customer service focus and supports an effective team culture in the Cancer Center. The Director Patient Care Services will ensure promotion of an accountability based and multidisciplinary team work environment, leadership for key committee functions and collaboration with senior leadership, medical staff and referral centers to develop and promote cancer services and programs.

The span of control includes inpatient, infusion/day hospital and outpatient cancer center departments and maintenance of the clinical workforce within LPCH and in network of care locations

Essential FunctionsThe essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • Assists the senior executive team in the development, execution, and communication of goals, action plans, and metrics consistent with the hospital’s overall mission and strategic priorities.

  • Develops and maintains positive relationships among faculty, community and referring physicians through direct and indirect efforts. Leads a multi-disciplinary team and provides educational and leadership support to achieve specific outcomes. Leads service line through change process and assists team in dealing with the change process.

  • Develops appropriate financial reporting and control mechanisms for Cancer Center. Responsible for the annual budgeting process for patient care finances. Monitors performance against budget, analyzes all variances and develops plans to address any variance.

  • Establishes operational direction consistent with hospital and health system objectives and is in compliance with regulatory guidelines

  • Interfaces with key internal management staff, including but not limited to, directors and managers of nursing, clinical support services, and ambulatory services, to effect positive operational changes, to service line growth, financial performance and customer satisfaction within service line.

  • Leads multifunctional teams in the planning design and implementation of care delivery models that meet strategic goals of the organization.

  • Participates with the administrative management team, medical staff and clinical leaders in conducting quality and process improvement activities, integrating clinical services across the inpatient and outpatient services. Works collaboratively with leadership to develop and maintain a Cancer Center dashboard.

  • Remains current with trends and changes in practice both within discipline and in regard to the overall organization and health care environment.

  • Works with the Medical Directors, Directors, Vice President’s, and other members of the management team to enhance performance of programs from an operational, process and quality improvement and service perspective.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: BSN required, Master’s Degree in related filed (nursing, MHA, MBA) required

Experience: Clinical experience in acute cancer care required. Six (6) years of progressive management experience in overseeing a large clinical/operational programs or related service line. Proven track record in improving and developing operations excellence in a clinical setting. Consistent progression into operational leadership positions.

License/Certification: California Registered Nurse (RN - CA)License/Certification: Specialty Certification from American Nurses Credentialing Center (ANCC) or Certified Nurse Manager from AONE (CENML) or Certified in Executive Nursing Practice from AONE (CENP)

Knowledge, Skills, and AbilitiesThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to critically and comprehensively evaluate the department's outcomes; identify, collect and analyze data related to the internal and external environment as well as departmental functioning; and, develop and educate staff; communicate effectively, both orally and in writing; prepare and analyze general, statistical, and technical reports; establish priorities, meet deadlines, and develop and manage the department’s productivity standard in the management of assigned work.

  • Ability to efficiently and effectively use human, equipment, and budgetary resources to achieve department goals and objectives; use a personal computer and standard business software applications such as the Microsoft Office Suite.

  • Ability to establish the goals, vision, and overall direction of a department; create and implement departmental standards, systems, staffing plan and processes; analyze issues and create and effective plan to address them.

  • Ability to form and maintain positive and collaborative relationships with members of the executive team, hospital staff, and others; problem solve in a proactive, creative manner, using sound judgment based on factual information and clinical knowledge.

  • Ability to supervise effectively, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; control work through periodic reviews and/or evaluations; determining subordinates’ training needs and arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action; select and develop staff by using participatory management, personnel assessment, and performance review.

  • Ability to work effectively as a team member and to be accepted in a leadership role by a variety of constituents internal and external to the organization.

  • Knowledge of: the theory, principles, and practices of access/care coordination; principles and practices of management and supervision, including planning, organizing, directing, motivating, controlling, and decision-making; principles and practices of budgeting, as they relate to program management; principles and practices of employee relations; principles and practices of organizational behavior; principles and practices of financial management.

  • Skills: Leads through vision and exemplify strong strategic planning skills. Extensive experience facilitating and managing challenging situations, including conflict resolution and demonstration of outstanding interpersonal skills. Skills and background/experience in facilitating high-level multidisciplinary group decisions. Excellent communication skills both written and verbal required. Proven ability to build relationships among the heart center team and throughout the organization.

Physical Requirements and Working ConditionsThe Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.