Lucile Packard Children's Hospital Stanford Assistant Clinic Manager-Clerical - Oncology-Bass Ctr Clinic (1.0 FTE, Days) in Palo Alto, California

Patient Services

1.0 FTE,Day Shifts

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

This position provides on site supervision and support for ambulatory clinic day to day operations. Works with physicians and other providers to develop efficient schedule templates, ensures that schedule changes areappropriately completed and tracks clinic cancellation statistics. Develop preliminary staffing schedules. Trains new staff and ensures competency. Audits staff performance and addresses immediate performanceissues as they occur. Ensures that staff completes required training and completes staff evaluations. Ensures that the clinic has adequate supplies and forms and is appropriately stocked. Participate in department andhospital projects and committees.

Essential Functions

  • Assists the manager in developing and monitoring the supply budget.

  • Audits staff performance of front desk, phone, back office and scheduling functions.

  • Coaches staff and addresses performance issues as they arise.

  • Coordinates staff schedules (including lunches and breaks) to ensure appropriate staffing and adhere to policy. Reassigns staff as necessary to provide adequate coverage.

  • Delivers performance evaluations in collaboration with the Practice Manager and as appropriate.

  • Ensure the approved process for using Trust Commerce is followed by staff and self.

  • Hires staff and evaluates performance.

  • Observes work being performed and monitors the outcome of work.

  • Orients staff to LPCH, ACC and SHC Clinic specific policies and procedures.

  • Oversees authorization and front-end billing issues.

  • Oversees minute to minute clinic flow and ensures that patients are being taken care of in an efficient, compassionate and courteous manner. Coordinates staffing of the check in and check out functions to optimize patient through put.

  • Provide on site supervision to clinic staff.

  • Reviews and signs off on daily clinic deposits.

  • Works with other Clinic Supervisors and Practice Managers to coordinate staffing between clinics as necessary to best serve patient and provider needs.

  • Works with physicians and other providers to develop efficient schedule templates.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate's degree in a work-related field/discipline from an accredited college or universityExperience: Three (3) years of progressively responsible and directly related work experience

Knowledge, Skills, and Abilities

  • Ability to adjust communications to fit the needs and level of understanding of the receiver.

  • Ability to coach and motivate team members.

  • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.

  • Ability to plan, direct, train, supervise and evaluate the work of subordinates.

  • Ability to provide leadership and influence others.

  • Ability to solve problems and identify solutions.

  • Knowledge of computer systems and software used in functional area.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.