Lucile Packard Children's Hospital Stanford American Sign Language Interpreter - (0.5 FTE, Days) in Palo Alto, California

Patient Services

0.5 FTE, 8 Hour Day Shifts

Note: This position may be required to work at other sites.

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Under the direct supervision of the manager of interpreter services, the ASL interpreter conducts medical and general interpreting for the patient care staff and for patients and their families throughout LPCH and its satellite locations. The interpreter acts as Language Bridge to ensure best outcomes in communication between the hearing and/or speech impaired and their caregivers. The interpreter acts as a cultural consultant to staff and as an advocate, when appropriate, for non-hearing patients and families. The interpreter assesses and monitors patients' understanding of the information conveyed and keeps physicians/nurses informed as to the level of that understanding. Suggest referrals to medical staff, clinical social workers, patient representation staff, chaplains and ancillary services. Records services provided in electronic patient's chart. Represent LPCH/SHC interpreter services at various functions.

Essential Functions

• Assesses patient's and family's comprehension of "informed consent" as needed. Encourages patients' compliance with treatment acting as cultural broker. Advises physician/patient care team of need for clarification. Assists LPCH clinical staff in the assessment of situations in culturally different context.

• Performs medical interpretation and transliteration for patients and their families; medical staff and other care providers; including in-group settings, such as family conferences. This will include but is not limited to interpreting when a care giver is: a) Taking a patient's medical history, b) Giving diagnoses, c) Performing medical procedures, d) Explaining treatment plan e) Explaining medicine prescription and regimen, f) Providing patient education or counseling, g) Describing discharge and follow up plans.

• Works with scheduling system and coordinators or managers to assess daily need for services. Documents sessions in EPIC. Management conflicts of scheduling to ensure best outcome for patients

Minimum QualificationsAny combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Certification: Possess a National Interpreter Certification (NIC) or Certification of Interpretation (CI) or Certificate of Transliteration (CT).

Experience: Five (5) years of progressively responsible and directly related work experience.

Knowledge, Skills, and Abilities

• Ability to establish and maintain effective working relationships.

• Ability to maintain confidentiality of sensitive information.

• Ability to remain calm under pressure and apply sound judgment.

• Ability to respond to on-call needs, and to accommodate last minute requests.

• Knowledge of cultural and perceptual factors that may affect patient treatment and communication.

• Knowledge of extensive medical terminology and sign vocabulary and continue to improve sign competencies and medical terminology through continuing education.

• Knowledge of healthcare interpreter and professional standards of best practice, to ensure consistent quality and performance, including: accuracy, confidentiality, impartiality, respect, cultural awareness, role boundaries, professionalism, self-development and advocacy.

• Knowledge of and adherence to the healthcare professional interpreter's code of ethics.

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.