Wells Fargo Wholesale Banking Relationship Support Manager 1 in Overland Park, Kansas

Responsible for managing the relationship management support function for an assigned team or office, typically with at least 1-3 direct reports. Responsibilities include: hiring, development and retention of support team; monitoring of internal financial reports; managing the end-to-end customer experience including onboarding; extensive problem-solving including interface with senior management external customers, and other bank operating units and partners; participate in the identification and maximization of cross-sell opportunities and on-site calls with RM. Oversees customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements. Responsible for overseeing a compliance monitoring program and evaluating the results, ensuring achievement of a 'satisfactory' rating on all audits, working with business management to resolve issues and address deficiencies. Responsible for completing all required assessments, exercises, training and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning. Applies knowledge of banking products and services, operations, and risk and compliance expertise to effectively interact with all levels of management, staff and customers.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications:

  • 3+ years of customer relationship support experience

  • 1+ year of team leadership or supervisory experience

Desired Qualifications:

  • Demonstrated knowledge and understanding of banking products and services, risk and regulatory compliance, accounting, and bank operations

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

  • Effective organizational, multi tasking, and prioritizing skills

  • Ability to work in a fast-paced deadline driven environment

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5297434&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.