HCA, Hospital Corporation of America Unit Greeter, Emergency Room FT Nights in Orem, Utah
Under the direction of the department director, the ED Greeter uses impeccable customer service skills to initially greet all patients and family members and completes the quick registration process in the electronic charting system for them. The ED Greeter assists patients at the registration kiosk as needed. Under supervision of the Clinical Supervisor or Charge Nurse the ED Greeter uses current standards to direct bed all patients who present to the department.
The ED Greeter is responsible to continuously supervise and monitor the ED waiting room at all times, monitoring any waiting patients continuously and updating them with a status often. The ED Greeter keeps the waiting room organized and neat and attends to any visitors. Other duties include: performing patient call backs and keeping a log of findings, collecting data for quality registries, answering incoming phone calls, contacting or paging physicians and staff, plus other duties as assigned.
_Regulatory Requirements:_· Current BLS certification (available after hire). · Medical terminology.
_Skills:_· Ability to communicate effectively in English, both verbally and in writing. · Additional languages preferred. · Advanced computer knowledge. · Demonstrates telephone etiquette skills. · Knowledgeable and sensitive to patients’ rights. · Previous customer service experience preferred.
_Physical Demands:_· For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Title: Unit Greeter, Emergency Room FT Nights
Location: Utah-Orem-Timpanogos Regional Hospital
Requisition ID: 06042-33383