DHL Express Field Service Agent-PM: Ontario, CA in Ontario, California
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company and the 7th largest employer in the world. In fact, Business Week just named DHL "one of the best companies to launch a career.”
DHL Express is currently hiring for an* Field Service Agent for our Ontario, CA* Service Center. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.
Key Tasks: Provides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments Communicates with Sales/Service to resolve customer problems Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skill & Qualifications: High School Degree or Equivalent required Previous experience in customer service/support or related field Strong Communication Skills (both oral and written) Proficient in Microsoft Office Products (Outlook, Excel, Word) Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.
Physical Requirements: Must be able to lift up to seventy (70) lbs. occasionally Must be able to lift forty (40) lbs. frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
Working Hours: 4:30pm - 8:30pm Monday-Friday
Business Unit: DHL Express US
Employment Type: Permanent Full-Time
Work Permit Required: Yes
Shift Requirement: Evening