Landmark Health Clinical Educator in Ontario, California
Provides standardized training programs for clinical staff to enhance quality of care provided. Training ensures adherence to company policies and procedures and compliance with all state and federal regulations and guidelines. Collaborates with the core care team, the Talent Management team, and local leadership to assess quality and implement clinical training programs to facilitate standardized delivery of services and provide optimal outcomes for member patients.
Assess Landmark’s clinical educational needs in partnership with Clinical Operations Management and Clinical Leadership.
Collaborate with Clinical Operations Management the Talent Management team, and local leadership to develop standardized materials for training purposes.
Implement and/or deliver training and mentoring for new staff and new system implementation
Provide needed training programs and classes to improve and maintain staff level of clinical excellence to distinguish Landmark from competitors, including but not limited to:
Landmark Academy (Landmark’s onboarding program) for specific markets.
Localized training delivery in specific markets for new hires (usually their 2nd week of employment)
Reinforcement/specialized training as needed for assigned market employees
Be on-site coordinator for Landmark Academies as needed
Provide clinical staff with opportunities for training including in-house developed or outside clinical in-services, and staff coaching.
Support and provide back-up for other Clinical Trainers as needed
Maintain compliance with clinical training programs in conjunction with program requirements, and Federal and State regulations.
Evaluate the clinical staff skill level and competency and make recommendations to supervisors on where educational needs must be met.
Provide clear and timely verbal and written feedback of issues to team members and management.
Reeducate employees when deficiencies in performance are identified.
Provide input to management on annual evaluations.
Maintain cooperative and effective workplace relationships and adhere to company Code of Conduct.
Acts as an information and problem solving resource for clinical staff members.
Comply with required workplace safety standards.
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
RN license required (BSN preferred)
Bachelor’s Degree in related field or equivalent education and experience
Belief in Landmark’s Mission, Vision and Values, and ability to convey and foster unification around them.
Five or more years of direct patient care health care experience with two or more years in healthcare training
Experience with developing Learning Management System training modules is a plus