Stericycle Customer Care Coordinator II in ON, California

Customer Care Coordinator II

Job ID #: 20277

Location:

CA-ON-Brampton

Functional Area:

Customer Service & Support

Department:

Healthcare Compliance Solutions

Position Type:

Full-Time

Education Required:

HS Diploma/GED

Experience Required:

Not Indicated

Relocation Provided:

Position Description

We are currently seeking a Customer Care Coordinator II to perform the duties as outlined below: • Provide exceptional customer service at all times to customers • Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations • Update customer database systems with owner record changes, diary note entries, and workflow case to completion • Escalate customer or dealer issues to manager as appropriate • Ensure quality of service on all phone calls • Ability to multi-task with phone and computer • Adhere to company policies and responsibly manage time & attendance • Assist with other duties as assigned

Position Requirements

• College degree preferred or some college course work completed • 2+ years of experience in a customer service or related role • Solid verbal communication skills with a professional telephone etiquette • Basic math, reading, writing, organizational skills, and problem solving capabilities • Type 40+ WPM, meet required data entry and customer service experience assessments • Meet background verification requirements