CACI International Tier 1 Help Desk Technician, Lead in Oklahoma City, Oklahoma
CACI has openings for Lead Help Desk Technicians in Oklahoma City, OK. The Advanced Weather Interactive Processing System (AWIPS) is a technologically advanced information processing, display, and telecommunications system that is the cornerstone of the National Weather Service (NWS) modernization and restructuring. AWIPS is an interactive computer system that integrates all meteorological, hydrological, satellite and radar data, enabling the forecaster to prepare and issue more accurate and timely forecasts and warnings. This opportunity is pending contract award.
Duties and RESPONSIBILITIES:
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Typically requires a High School diploma or equivalent and 3-4 years of related experience
Ability to obtain/maintain NOAA/NWS Public Trust
Previous experience supporting NWS/NOAA AWIPS is highly desired
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.