CACI International Desktop Support Specialist in Oklahoma City, Oklahoma
CACI is looking for a PC/Desktop Support Specialist to join our team in Oklahoma City, OK!
Duties and Responsibilities:
Responsible for installing, maintaining, and upgrading computer workstations, printers and software.
Serves as the Desk-side Support technician for incidents within the service area meeting the Service Level Attainment objectives.
Assists clients in solving their computer related and networking problems and provides basic training for the customers.
Assist network and server administrators in maintaining the LAN/WAN and server systems.
Other duties included providing technical and software support to end users.
Out of normal business hours on-call support will be required.
Lifting/carrying of computer equipment may be required as needed.
Occasional travel will be required.
The clearance level required is dependent on the type of clearance supported by our client.
Typically requires associate’s degree or equivalent and seven years of related experience.
Bachelor's Degree with a minimum of five years of Microsoft Windows Desktop, Laptop, Network Printer and LAN/WAN experience, three (3) of which shall be within the last five (5) years in the areas outlined above or 11 years of equivalent work experience in the areas outlined above is required.
Experience with Microsoft Windows 7, MS Office 2010/2013, Outlook, Internet Explorer, and Active Directory.
Knowledge of TCP/IP networking and network printer configuration.
Possess strong customer service skills and the ability to multi-task.
Should be detailed oriented and have good documentation skills.
Ability to work with minimal amount of supervision.
Experience with Outlook, Remedy, Dameware and meeting Service Level Agreements.
Network + Certification
Win 7 Certification
ITIL Foundations Certification
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.