DeVry Education Group HR Rep I in Oakbrook, Illinois
As a global leader in higher education, our success depends on our greatest asset: Our colleagues. As a Human Resources Representative you will have the unique opportunity to interact with colleagues at every level of our organization throughout each of our institutions. As part of our HR Service Center, you will play a critical role by assisting our colleagues with their human resources related needs including assistance with onboarding, payroll, compensation, benefits, systems and policy questions. In this unique role, you will help to ensure that our colleagues are able to perform at the highest possible level by providing valuable just-in-time service.
This is a terrific position for someone that desires to grow or launch a career in Human Resources because you will have the opportunity to work in many disciplines of HR allowing you to build a knowledge base and skill set highly valued in the field.
Responsible for answering inquiries from employees within the set Service Level Agreement (SLA) that has been established for the HR Service Center. Also responsible for data entry on a daily basis into various HR systems.
Respond to inquiries and HR-related questions in areas of payroll, compensation, benefits, policy, etc. within the established timeframe for service.
Resolve most questions and inquiries without the need for additional escalation.
Escalate issues to supervisor in a timely manner, when appropriate.
Provide stellar customer service and consistently maintain high satisfaction scores on colleague surveys.
Participate in projects and initiatives.
Maintains professional attitude
Associates Degree preferred
1 –2 years office-related experience preferred, preferably in a call center or customer service environment
Excellent verbal, written, and telephone communication skills that will allow you to connect with many different personalities types
Strong customer service orientation with the ability to multi-task and handle many requests at one time.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.
The purpose of DeVry Education Group is to empower its students to achieve their educational and career goals. DeVry Education Group (NYSE: DV; member S&P MidCap 400 Index) is a global provider of educational services and the parent organization of American University of the Caribbean School of Medicine, Becker Professional Education, Carrington College, Chamberlain College of Nursing, DeVry Brasil, DeVry University and its Keller Graduate School of Management, Ross University School of Medicine and Ross University School of Veterinary Medicine. These institutions offer a wide array of programs in healthcare, business, technology, accounting and finance.
Req Number: 2016-86483
FLSA Status: Non-Exempt