CSC Professional Storage Administration in NOT DISCLOSED, United Kingdom
Storage/Unix/Wintel Engineers Location –Gloucester, Aldershot or London
May require government security clearance
Major Areas of Responsibility: The incumbent is responsible for the effective service delivery of professional customer service meeting the performance level set out in the service level agreement with the client.
Provide second level support on incident and problem tickets assigned and related to the appropriate technologies
Empowered to deliver one touch resolutions for all types and incident and problem severities, appropriate to the skill level of the Team
Perform activities aligned to incident and problem resolutions
Perform problem management activities aligned to ITIL practices and appropriate for the Yellow Team skills and capabilities
Identify opportunities for automation and 3-2-1-0 and agree plan with Yellow Team leadership
Identify, define and undertake Service Improvement Activities agreed with Yellow Team Leadership
Maintain/update/contribute to technical documentation as necessary and follow approval process
Escalate or assign the incidents & problems needing next level capabilities for timely resolution
Document knowledge articles and share information with all colleagues as appropriate
Drive down the number of incidents (especially repeat incidents) through automation, knowledge articles, root cause analysis and self-heal solutions
Work closely with other Colleagues to take on new services through ORR, SI, and ELS processes
Highlight potential risks and issues and make sure they get the appropriate visibility through the approved processes
Required Knowledge, Skills, and Abilities:
Possess essential skills in multiple technologies, such as Desktop, Collaboration, Virtual Desktop, Wintel, Hypervisor technology, Unix, Storage and Backup and be knowledgeable in at least one.
Detailed knowledge of any one of the above architecture.
Basic Foundation ITIL course with or without certification.
Accreditation in Desktop, Collaboration, Virtual Desktop, Wintel, Hypervisor technology, Unix, Storage and Backup will be added advantage.
Education and Experience:
Science degree or a Diploma in Engineering related subjects desirable but not essential
ITIL qualifications desirable
0-3 Yrs of relevant experience with more than one technology ie. Desktop, Collaboration, Virtual Desktop, Wintel, hypervisor technologies, Unix, Storage and Backup
3 years relevant experience, at a detail level, in one technology ie, Desktop, Collaboration, Virtual Desktop, Wintel, hypervisor technologies, Unix, Storage and Backup
Job: *Systems Services
Title: Professional Storage Administration
Location: UNITED KINGDOM-NOT DISCLOSED-NOT DISCLOSED
Requisition ID: 1600FPS