Harris Computer Systems Vice President, Professional Services in Niagara Falls, New York

Harris Local Government (HLG), a division of Harris Computer, is seeking a Vice President of Professional Services to join the senior leadership team!

The VP of Professional Services will lead the overall activities of HLG’s professional services operations, driving growth in revenues and profitability. This individual is responsible for motivating, developing, training, measuring performance, and ensuring the results and success of the department – across an expanding portfolio of products and regions.

The ideal candidate will be an integral piece of the senior leadership team with the highest priorities being our financial performance and creating an organization that endures forever.

Here at HLG we are exclusively focused on providing financial management software solutions solely for the local government market. Our experience and expertise have enabled us to continually create products and services that exceed our clients' expectations and meet their changing technology needs.

  • Own and drive growth and profit objectives for the professional services team, monitor & measure these objectives rigorously, providing coaching, motivation, & discipline as required.

  • Navigate cross-functional collaboration to ensure the timely availability and skill set of resources to deliver on forecasted sales results; aligning delivery with Harris objectives and customer expectations.

  • Implement and monitor processes that provide proactive customer follow up, communication & issue management. Ensure contractual obligations are met and a high level of customer satisfaction is maintained.

  • Ownership of Print and Mail Operations; define and implement strategies to ensure profitable growth through expansion within Harris as well as with external prospects.

  • Lead and develop a strong, motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.

  • Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and objectives.

  • Develop operations-related plans, budgets / forecasts, policies and procedures to achieve the organization's customer satisfaction and financial objectives.

  • Lead and instill a culture of deep client relationships that benefit the Harris new names sales objectives as well as driving additional services revenue opportunities through the customer base.

  • Full responsibility for the resources, budgeting, utilization and P/L for the department.

  • Drive a culture of continuous improvement; possessing a ‘never done’ attitude when it comes to efficiency and results.

  • Acquisition integration support as needed.

  • An undergraduate business or technical degree is required; an MBA or professional post-graduate degree can be considered an asset

  • Experience with leading billable service organizations will be considered an asset

  • Excellent strategy development and problem solving skills.

  • Business development focus and experience (relative to new products, services and go-to-market approaches)

  • Experience in the public sector will be considered an asset

  • Be a goal-oriented, self starter & driven individual with an excellent ability to execute and sustain a high sense of urgency. Demonstrate strong interpersonal skills and the ability to build rapport across the company and our customers.

  • Significant travel is required (40%)

At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an Equal Opportunity Employer.

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Market Title: Vice President, Professional Services

ID: 2016-3431

Company Overview: At Harris Local Government we are focused on our vision – creating an environment where our employees can realize their dreams both personally & professionally; creating an environment that supports customer loyalty by building long lasting and mutually beneficial relationships with our customers; and ensuring we have the underlying financial & business model that supports the continued investments required to realize our vision. Our growth is fueled by our focus on developing and acquiring financial management software solutions solely for the public sector. Our experience and expertise have enabled us to continually offer products and services that exceed our clients' expectations and meet their changing technology needs.

At Harris Computer, we are a financially strong, growing and stable company—one that provides leadership within our markets, commitment and integrity to our customers and employees and steady returns to our shareholders. Our longevity speaks to our success, we have been in this business since 1976 and our ability to adapt to our markets' changing needs ensure our future success.

Harris Computer is a member of the Constellation Software Inc. group of companies. Constellation Software is a rapidly growing conglomerate of vertical market software (VMS) companies; each focused upon dominating its respective market niche. Constellation's growth is based on a simple strategy: identify promising VMS firms; acquire them; and then integrate them into the Constellation family while building on their fundamental strengths to help them become world class organizations.

Harris is an Equal Opportunity Employer.

#CB1