Weill Cornell Medical College Patient Care Coordinator in New York, New York

Position Summary

The position requires a Medical Assistant Certificate and provides both administrative and clinical support to the physicians within the department.

Position Activities

Assists physicians with patient care in exam rooms during procedures as required. Ensures exam rooms are sanitary and properly stocked with all necessary instruments and supplies: sets up appropriate instruments (trays) for various in office procedures as necessary. Take patient’s vital signs such as: temperature, blood pressure, respiratory rate and pulse. Draws blood as directed.

Performs patient care activities: answers calls to the practice timely. Obtains detailed information and takes written messages and returns any messages prior to the close of business (if applicable); screens telephone calls, and answers routine questions about the practice, health insurance coverage and/or billing procedures. If unable to answer questions, takes messages and/or triages calls to appropriate staff for prompt resolution; verifies patient eligibility; schedules appointments for patients utilizing computer systems; registers new patients in IDXtend web with all required demographic & insurance information; print out patient face sheets each day and gives to Receptionists for next day’s appointments; meets and greets patients; ensures referrals are in order for managed care patients; assists patients in completing all necessary forms; informs patients in waiting room if physician is running late or other problems; coordinates paper flow including faxed information to physicians and/or patient charts.

Prepares and sends cultures, lab requisitions and pathology specimens to the appropriate laboratories as requested by Physicians.

Confirms all assigned patient appointments at least 48 hours in advance and notes completion of tasks in the system. No show any cancelled appointments.

Ensures that departmental standards for call abandonment are maintained. Logs in to phone pod to ensure phones are always covered. Ensures that calls are answered as best as possible, to avoid routing to other phone staff.

Cleans and sets up exam rooms for daily operations at the start of the day and between patients. Gathers, washes and sterilizes instruments used during the course of the day.

Escorts patients to and from exam rooms: ensures patients are comfortable with their surroundings and understands the referrals and/or follow-up instructions they have been given by the physician.

Schedules patients for follow up tests as per physicians' instructions. Distributes forms to pre-surgical patients for completion, to be returned to the appropriate Senior Patient Coordinator for further follow-up.

Books, coordinates and reschedules patient's appointments; performs scheduling for surgery, tests and x-rays; maintains and updates current information on physicians' computerized surgery schedule. Answers questions, provides information and follows-up with patients regarding surgical appointments and testing.

Performs other related duties as assigned.

Minimum Requirements

High school diploma.

Prior related experience in a medical setting.

Completion of a medical assistant training course including phlebotomy.

Highly Desired Requirement

Bachelor's Degree.

Working Conditions/Physical Demands

No additional working conditions/physical demands provided.

No relocation assistance is provided for this position.

Visa sponsorship is not available for this position.

Weill Cornell Medicine is committed to excellence in patient care, scientific discovery and the education of future physicians in New York City and around the world. The doctors and scientists of Weill Cornell Medicine—faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and Weill Cornell Physician Organization—are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Weill Cornell Medicine faculty provide comprehensive patient care at NewYork-Presbyterian/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital and NewYork-Presbyterian/Queens. Weill Cornell Medicine is also affiliated with Houston Methodist.

EOE/M/F/Vet/Disabled

Organization: Otorhinolaryngology

Title: Patient Care Coordinator

Location: New York City

Requisition ID: 32865