IPsoft, Inc. Network Administrator in New York, New York

At IPsoft, every day brings a new challenge – and those challenges make for an exciting workplace. Our Network administrators come to IPsoft with a good understanding of IP networking and are well-versed with Cisco Routing and switching, along with other platforms. They are eager to build their knowledge and thrive in our fast-paced environment.

  • Provide exceptional customer service remote support to our managed services partners and clients.

  • Engaged in a dynamic fast-paced NOC environment, interacting with clients, providing support and troubleshooting basic Networking and Switching issues

  • Preform Basic changes like Vlan changes, Routing configuration, Basic diagnosis commands.

  • Utilize IPcenter for incident management, diagnostics and monitoring requests and alerts.

  • Solid understanding of Cisco internetworks, routing and switching and related protocols, LAN/WAN is required.

  • Exceptional written and oral skills are required.

  • Strong Interpersonal skills and customer service skills are required.

  • A solid understanding of WAN circuit troubleshooting, including interacting with carriers (Verizon, AT&T etc.) as well as the procedures used to resolve these types of issues is strongly desired.

  • Appropriate keyboard skills are required.

  • Experience with Microsoft Visio, Excel, Word are required. Advanced MS Office skills are a plus.

  • A desire to take on new challenges that will not only develop yourself, but help to contribute to the operation at a higher level.

  • Willingness to work extra hours as operational needs dictate.

Rockstar (Preferred) Qualifications in addition to those required:

  • Experience with security appliances, firewalls is a plus.

  • Scripting experience a plus.

  • Experience working in a managed services environment.

ID: 2016-1676

of Openings: 3