Dell Project/Program Manager in New Orleans, Louisiana

Job Description:

General Summary

Manages the delivery of billable delivery or implementation services for DELL EMC engagements. Responsible for managing the full life cycle of highly complex, high risk projects from requirements gathering, architectural design through customer and customer service turnover. Responsible for the development of a project/program implementation plan that articulates the role of DELL EMC in the delivery of the designed solution. Ensures implementation of project/program activities is coordinated with DELL EMC partner resources, if necessary. Acts as primary interface to the customer, vendor and all DELL EMC personnel associated with the engagement. May lead a team of project managers on a project/program assigned basis. Works independently or with general direction from program management leadership.


Responsible for the delivery of multiple or highly complex project plans. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Prepares detailed project plans, strategies and project management plan for the implementation of an engagement within the standards of project management methodologies. Defines project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements. Requirements are categorized into a project plan detailing schedules, controls, resources, costs and daily tasks. Responsible for creating goals and milestones within a project to ensure DELL EMC''s commitments to the customer are achieved.

Prepares, maintains and submits clear & concise activity/progress reports and time recording/management reports in accordance with published procedures. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given engagement.

Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Articulates the full value of the DELL EMC Solutions and DELL EMC Services business benefit to the customer. Provides a single point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.

Responsible for the creation of proposals that address current and evolving client requirements.

Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services. Aims and achieves the highest standard of quality possible in services. Holds some responsibility for achieving the DELL EMC Bar of Excellence as the highest level of Customer Satisfaction.

Responsible for following and executing DELL EMC's revenue recognition rules and policies. Works with program delivery management to coordinate and validate weekly revenue forecast.


Project management skills (PMP Preferred)

Financial and analytical experience.

Communication skills.

Leadership Skills.

Cross-Functional skill.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Professional Services



Business Unit:

211 - VCE


US - Louisiana - New Orleans, US - Texas - Austin, US - Texas - Dallas, US - Texas - Houston, US - Texas - San Antonio, US - Oklahoma - Oklahoma City