HCA, Hospital Corporation of America Sr Data Analyst, Continuous Process Improvement in Nashville, Tennessee
People. Performance. Possibilities. These words describe the focus of our Human Resources team… supporting the mission ofHCA, one of the largest healthcare providers in the world: /“Above all else, we are committed to the care and improvement of human life.”/ HCA HR has expanded the ways that it provides service to leaders and employees by unifying our HR team to offer new services for caregivers including our 24/7 HCA hrAnswers Center and Portal, new capabilities with our expanded Centers of Excellence, and new business impact through strategic HR Business Partner teams. There’s never been a more exciting time to join HCA HR!
We are seeking aSenior Continuous Process Improvement (CPI) Data Analystfor our new HR Operations Center. This position is responsible for maintaining SQL Server database tables and complex queries to produce metrics, measures, quantitative analyses, reports, and presentations to aid in efficient and effective operations of the HR service center (HRSC), and for using these data to identify problems or opportunities for tuning or improving operations.
General Responsibilities: * Using a variety of source systems, create and produce on a regular basis professional, detailed metric analysis reports related to all aspects of HRSC operations. Using a variety of reporting or analytics tools as well as Excel and PowerPoint, create professional ad hoc analyses, measures, or reports related to HR SC operations. * Field ad-hoc and project related reporting and analysis inquires by clarifying requirements and setting expectations for development time * Present these metrics and analyses to HRSC management team along with insights or suggestions for interpretation or for follow up actions. Identify potential improvements based upon analyses. * Manage a metrics inventory including identifying and adding new metrics and documenting and maintaining the specification of all metrics in the inventory. * Monitor and analyze operational measures (routine and ad hoc) to watch for indications of issues or problems * Learn and study HRSC industry benchmarks; compare HRSC metrics and data to these benchmarks and suggest follow up actions or areas of study. * Work collaboratively with HR systems groups (HR and IT&S) and HR analytics function to manage data and produce accurate and meaningful analyses
Other duties as assigned as part of the CPI function, which may include:
- Manage projects to implement process and technology improvements for the HRSC. Work with CPI team members to re-engineer processes that will streamline and automate HRSC functions; identify technology requirements; liaise with other functions, as required.
- Deliver continuous process improvement training to HRSC staff on processes/programs supported by the HRSC; assist other team members in developing content and working with the L&OD Center of Excellence to develop training for impacted stakeholders.
- Update the knowledgebase, when updates are available.
- Update process documentation and desktop procedures.
· Undergraduate degree is required
· 3-7 years of experience with quantitative analysis and statistics in a business environment
Other Qualifications: * Proficient use of Excel, including charts and graphs, pivot tables, and data connectivity; proficient use of PowerPoint * Innately curious about how and why things work and tenacious in using data and facts to satisfy that curiosity. * Proficiency with SQL Server database development, stored procedures, views, and ETL * HR service center, shared services center, or customer service center experience a plus * Strong verbal and, written communication skills, excellent presentation skills. * Ability to handle multiple priorities, frequent change, and short deadlines
Title: Sr Data Analyst, Continuous Process Improvement
Location: Tennessee-Nashville-HCA HR Operations Center
Requisition ID: 26566-2624