HCA, Hospital Corporation of America Refunds Analyst in Nashville, Tennessee
Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.
As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.
Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.
JOB TITLE: Refunds Analyst
GENERAL SUMMARY OF DUTIES - Researches and resolves credit balances; researches returned hospital refund checks; handles phone calls from patients concerning accounts.
SUPERVISOR - Refunds Supervisor
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Review Reimbursement worksheet with attached documents to resolve credit balances • Initiate refunds or identify overpayments to clear credit balance • Handle phone calls from patients concerning accounts • Research returned hospital refund checks. Apply voids to accounts as necessary and reissue refunds. • Document collection system clearly and concisely • Work mail inquiries in a timely fashion • Prepare zero payment lines with description in comment field • Prepare Medicare credit balances for quarterly report. Maintain credit balance reports and documentation. • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
EDUCATION • High school diploma or GED required
EXPERIENCE • At least one year of related experience required
CERTIFICATE/LICENSE - N/A
Title: Refunds Analyst
Location: Tennessee-Nashville-PAS - Nashville
Requisition ID: 08942-125301