HCA, Hospital Corporation of America Director of Navigation in Nashville, Tennessee
*Sarah Cannon Research Institute *(SCRI) is the research arm of HCA's global cancer enterprise, Sarah Cannon. Focused on advancing therapies for patients, it is one of the world's leading clinical research organizations conducting community-based clinical trials in oncology, cardiology and orthopedics through affiliations with a network of more than 1,000 physicians across the United States and United Kingdom.
We believe our success is dependent on a healthy work environment where staff members are the core of advancing therapies for patients and accelerating drug development. We apply the same compassion and commitment we have for our patients to our co-workers and colleagues and promote an entrepreneurial culture.
Director of Navigation - Nashville, TN
*Summary of Key Responsibilities: * The Navigation Operations Director serves as the direct report for a system-wide navigation program and the Sarah Cannon navigation managers. The primary function is to develop and maintain an environment that supports the professional staff and the navigation program. In addition to core navigator functions, the Navigation Operations Director is responsible for managing, organizing, and facilitating key reporting duties including, but not limited to: providing effective navigation services, achieving quality standards, communicating work flow processes, ensuring integration of a multidisciplinary team approach and conducting personal performance reviews with each designated navigator manager in the Sarah Cannon Markets. The Navigation Operations Director ensures the navigation managers have the resources needed to create successful navigation programs. The Navigation Operations Director functions as a member of the Sarah Cannon team, provides leadership, oversight and quality focused standardization across the enterprise, focusing on the patient experience from point of entry through diagnostic studies, diagnosis and treatment plan for cancer through survivorship. This is accomplished through guiding and directing the navigation managers in the Sarah Cannon Markets. The Navigation Operations Director assumes responsibility and accountability for the improvement and maintenance of quality navigation reporting. On an aggregate level, The Navigation Operations Director will track the performance of the Sarah Cannon cancer programs and ensure they are in line with Sarah Cannon goals (growth, quality, practice guidelines, etc.) and identify opportunities to streamline care practices. This role will include conducting internal and external outreach and marketing.
Duties and Responsibilities: Duties include but are not limited to: * Develops standardized navigation processes for each tumor site being navigated. * Leads the Sarah Cannon Navigation Advisory Board * Develops standardized communication processes to tumor site specific navigators across the enterprise. * Systematically evaluates the quality and effectiveness of navigation programs and navigation managers, analyzing appropriate internal and external data. Identifies opportunities incollaboration with stakeholders for improving services and patient outcomes. * Collaborates with the navigation training and education managers to develop education programs designed to assist the navigators in professional and practice development * Promotes research and develops workflows that encourage research program growth * Promotes and monitors regulatory agency standards and customer service expectations for the practice of patient navigation. * Interviews, hires and leads navigation managers, working in collaboration with the market RVPs * Responsible for operating within an approved budget. * Ensures quality of care processes and programs for patients, representing “best in class” care * Serves or leads in appropriate national oncology Patient Navigation associations * Drives process improvement. Develops and implements a standardized navigation manager reporting package to demonstrate program outcomes and support performance improvement activities. * Stays current on the latest oncology nursing developments and participates in conferences. * Ensures service continuity through the entire cancer journey. Develops processes to ensure appropriate mechanisms are put into place in the Sarah Cannon Markets to provide service continuity during both planned and unplanned absence and undertakes succession planning. * Provides direction and guidance to assigned staff. * Collaborates with the navigation training manager to ensure nurse managers have the required training and skills. Implements corrective action and conducts performance evaluations. * Effectively addresses personnel issues in order to promote a productive and healthy work environment * Effectively addresses and holds navigation managers accountable for performance issues * Undertake other duties as assigned and requested Mandatory: * Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement” * During your employment with Sarah Cannon you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date
*Competencies: * * Knowledge:/A body of information needed to perform a tasks; May be obtained through education, training or experience / o Review and understand medical records and other patient care information * Skills:/The proficiency to perform a certain task/ o Skills in computer systems including Microsoft Office, email and internet to support patient navigator role * Abilities:/An underlying, enduring trait useful for performing duties/ o Tenacity, self-motivation and initiative necessary to drive the patient navigator program for Sarah Cannon o Demonstrates behaviors of a team player o Flexible to the changing needs of the programs, team and work environment o Ability to advocate and champion excellence in the provision of care o Ability to engage and work collaboratively with all internal and external consumers and stakeholders (e.g. physicians, administrators, Sarah Cannon leadership, nurse managers) and win respect on a broad range of health and business issues o Ability to effectively and efficiently track the care delivery process with the attention to detail to identify where intervention is required o Ability to self-direct, including prioritization of multiple simultaneous tasks o Ability to empathetically, openly and supportively communicate both verbally and in written media o Ability to maintain strict confidentiality o Ability to demonstrate sensitivity to cultural needs o Ability to seek regular input to build strong self-awareness o Ability to seek regular input from team members and other stakeholders on strengths and areas for development within the program
Education: Minimum Required: Bachelor's College Degree (4 yr program) Preferred: Master's Degree (1-2 yr program)
Experience: Minimum Requried: * Five years oncology nursing experience, leadership experience, program development experience Preferred: * Experience in program development * Experience as a nurse navigator and / or patient educator in oncology * Experience in customer service Certification/License: * Certification in Basic Cardiac Life Support (BCLS) * Current licensure as a registered nurse * Oncology Certified Nurse (OCN) certification achieved or in progress
Title: Director of Navigation
Location: Tennessee-Nashville-Centennial Medical Center
Requisition ID: 26140-3487