HCA, Hospital Corporation of America Associate Clinical Imaging Analyst in Nashville, Tennessee
JOB SUMMARY The Clinical Imaging System Technical Analyst provides storage and other technology support, including operating systems maintenance, application maintenance and ensures division and facility based systems adhere to HCA deployment, security, user access and configuration standards. This position works very closely with other corporate, division, and facility technical personnel as needed to coordinate the implementation and ongoing support of storage physically hosted at RDC, division data center and facility locations. Also, the Clinical Imaging Storage analyst maintains centralized clinical imaging test environments and performs scripted testing of new application versions and documents the results.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Manages the RDC based Consolidated Storage NAS platform • Assists in creating policy and standards related to PACS • Assists in troubleshooting PACS storage and system issues • Provides assistance in escalating storage issues to vendor support when needed • Stays abreast of current storage technologies and considers their application in the PACS environment • Provides storage troubleshooting support when needed to assist to resolve issues • Monitors performance of HCA consolidated imaging storage located in the RDC locations • Provides notifications to stakeholders storage incidents and malfunctions • Act as a liaison for clinical imaging equipment implementations in the HCA RDC locations • Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery) • Provides operational support • Works with engineering team to ensure proper design, implementation and support of storage systems • Provides support to assist with troubleshooting, escalation, or recovery of failing equipment • Develops and maintains documentation and procedures for PACS installation and configuration support • Works closely with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems physically hosted at multiple locations • Participates in activities which improve departmental and organizational performance • Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, and corporate roles • Adheres to and supports HCA IT&S standards, policies, and procedures • Maintains and protects confidentiality with regard to all aspects of patient care • Adheres to Code of Conduct and Mission and Value Statement. • Performs other duties as assigned
Relationship Management & Communication: Facility, Division, and Corporate Operational Leadership, Vendors, Division and Corporate IT Groups: • Builds positive relationships with business operations, IT&S leadership, and vendors • Owns the facilitation of multi-way communication with key constituents on Radiology matters • Promotes sharing of information through documentation and distribution of best demonstrated practices
Standards Creation: Technology Standards Development, Best Practice Definitions: • Understands the implications of technology solutions to workflow & operations & assists in communicating to key stakeholders
KNOWLEDGE, SKILLS & ABILITIES Required: • Requires knowledge of supported server, application, network, security systems, virus protection, and hardware configurations used in conjunction with PACS. • At least 1 year of experience directly supporting PACS • Possesses analytical and design capabilities • Demonstrates a customer orientation; establishes and maintains customer relationships.
Preferred: • Understanding of HCA systems and procedures • Analytical skills and organizational skills • Strong understanding of clinical systems and procedures • Experience with EMC storage systems
EDUCATION • Degree in a related field of study is preferred but not required
PHYSICAL DEMANDS/WORKING CONDITIONS Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.
Title: Associate Clinical Imaging Analyst
Location: Tennessee-Nashville-Corporate Main Campus
Requisition ID: 10207-19200