TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.

The Account Manager is the owner to defend and grow in existing & target customers in focusing Rail application and product. The Account Manager is also responsible for penetrating into the new customers by extending TE’s Rail customers as well as application and product.

Account Manager needs to work out workable strategic plan involving account plan and implementation actions. An efficient execution is key to deliver result including getting alignment internally, convincing cross function to support, maintaining & developing good customer relationship by continuously improving NPS.

Account Manager is also expected to offer extra – ordinary customer experience by working with internal resource.

Key Responsibilities:

  • Accomplishment sales revenue target

  • Mapping the Railway market and customer, define and implement a workable account plan

  • Drive FE to identify opportunity and help FE to convert to business

  • Proactively interface and communicate with the customer and internal TE stakeholders (including CCP, Product Management, Pricing and Supply Chain) to make sure to get stakeholders support.

  • Provide high quality customer support, consulting services and advice on technical-related topics concerning TE products and service

  • Provide regular project status updates to key stakeholders. Provide regular project status updates to the involved parties, especially the PM. Coordinate activities with assigned FE

  • Maintain regular contact with customers to understand the most updated customer status..

  • Collect AR and clean past due payment.

  • Develop and drive the growth in MRO business.

  • Keep self learning. Understand the customer, the market, competition, technology roadmaps and trends and apply this knowledge to customer solutions.

Key Performance Indicators:

  • Sales revenue

  • Approved account plan

  • Customer satisfaction - NPS

  • At least two success in new customer/business development per year

Key Qualifications, Experiences & Knowledge:

  • University engineering degree (Mechanical engineering, Electrical engineering, Electronics engineering preferred)

  • More than 3 years relative working experience in Rail industry.

  • Business acumen & Self learning

  • Knowledge of Railway application and products like cable, connectors and maintenance.

  • Willing and having capacity to work in stretch & complex situation

  • Creative, analytical and structured thinking with the ability to execute on priorities.

  • Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organizational functions (inside and outside of TE) .

  • Strong presentation skills

  • Global communication.

  • Ability to work with deadlines and challenging targets.

  • High level of written and verbal communication skills, including ability to communicate in English

  • Flexibility in working days and travelling

  • Valid driver’s license

  • Develop credibility & trust resulting in customer “buy in”

Requisition ID: 2016-75128

Business Unit (Current): Industrial Solutions - Industrial - Greater China