Easter Seals Goodwill Northern Rocky Mountain Retail Assistant Supervisor in Murray, Utah

Retail Assistant Supervisor

Tracking Code


Job Description

Come join our team where "Together we create opportunities that change lives."

Position Summary:

At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Assure Easter Seals-Goodwill policies and procedures are uniformly adhered. Cross training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW NRM. Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks at hand and being prepared to move between assignments as priorities change, including the processing of goods. Consistently meets minimum standards and passes the Station Observation Checklist for assigned position(s).

  • Assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings.

  • Provide superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution

  • Assure that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures

  • Operate cash register as required

  • Acknowledges and greets guests who come within 10 feet

  • Ensures consistent use of “Guest Ready” book

  • Follows-up on Store Visit Reports and completes action plans

  • While acting as “Supervisor in Charge”, balance activities to include Management by Walking Around and personally participating in the physical work of the store

  • Ensures retail store and donation areas are organized and clean

  • Adheres to opening and closing procedures

  • Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

  • May assist with SOC’s, Performance Logs, and/or performance evaluations

  • Assists in expense control by monitoring supply use

Required Skills

  • Must be available to work evenings and weekends

  • Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance of extreme changes in temperature and humidity.

  • Ability to move independently or with reasonable accommodation within the facility and community.

  • Applicant must be physically and mentally able to perform all requirements of the job.

  • Applicant must pass a background check.

Required Experience

  • High School/Equivalent

  • 0-2 years previous experience

Easter Seals-Goodwill offers a comprehensive & competitive benefits package including:

  • Medical, Vision, Dental and AFLAC Insurance

  • 401(k) Retirement Plan + up to 4% contribution

  • Paid Time Off (PTO)

  • Short Term Medical (STM)

  • Education Assistance

  • Flexible Spending + Health Savings Accounts

  • Voluntary Term Life Insurance

  • Extensive Wellness Program

  • 10 % Discount on ESGW Services

  • 20% Discount at Goodwill Stores

Easter Seals-Goodwill is an Affirmative Action/Equal Opportunity Employer and encourages applications from the disabled, minorities, women, and veterans of the U.S. armed services. ESGW will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Level: Entry

Job Location

Murray, Utah, United States

Position Type