JPMorgan Chase Strategic Business Analyst - Operations Analytics in Mumbai, India

Strategic Business Analyst - Operations Analytics


This position is part of Consumer & Community Banking FCD (Fraud, Claims & Dispute) Operations Strategy group. In this role, you will be working on variety of analyses to provide data-driven insights to FCD group to understand customer behaviors with a focus on service interactions, perform in-depth analysis on fraud cases, identify opportunities to improve customer experience/engagement and achieve operational efficiency, provide recommendations to effectively measure performance (scorecard) of 10,000 employees in Fraud Prevention and Claims & Dispute Call Centers located across domestic and international locations and deliver various ad-hoc analytic requests.

Candidate must have ability to work with sense of urgency and be result oriented. Strong ability to work with large set of data to extract, transform and communicate meaningful data insight into actionable plans. Candidate must be flexible and willing to learn new skills and responsibilities.


  • Minimum three years’ experience with SAS or SQL. SAS Certification a plus.

  • Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required

  • Intermediate PC Skills, including strong knowledge of Word and PowerPoint.

  • Demonstrated ability in leading root cause analysis

  • Ability to interpret advanced Excel sheets, Access databases, complex reports and query languages.

  • Professional, effective verbal and written communication skills, specifically the ability to create materials and lead discussions with executives on complex business issues.

  • Ability to organize/manage multiple priorities and projects

  • Being able to comfortably interact/communicate with all levels of management

  • Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes

  • Must be adaptable to changing work priorities to address fast-moving fraud trends


  • Bachelors Degree in a quantitative or business discipline

  • Fraud Card or Debit Card Fraud Prevention experience preferred

  • Basic knowledge of how inbound and outbound call center technology works

  • Experience in changing a major business process based on root cause analysis

  • Demonstrated knowledge of how the bank’s products, procedures and processes can be manipulated by criminals

Core working hours are from 1PM to 10PM local time (Mumbai, India)

Job Risk

Primary Location IN-MH-Mumbai-Magnus Tower / 03874


Schedule Full-time

Job Type Standard

Shift Variable

Req ID: 170022602