Hornbacher's CUSTOMER SERVICE SUPERVISOR-FT in Moorhead, Minnesota
A Great Place to work with Flexible Schedules and Competitive Wages for both full-time and part-time positions at our Moorhead location. PURPOSE: Provide excellent customer service ensuring that all customers receive fast, friendly, accurate checkout service by passionately implementing Greet. Offer. Thank (GOT). Responsible for directing front-end staff, managing and coaching service levels. Often serves as manager on duty in absence of store director, assistant store director or service operations manager. DUTIES AND RESPONSIBILITIES: Assist with direction and supervision of Front-End operations, monitor and direct customer traffic flow, coverage of checkout lanes, cleanliness and appearance of Front-End physical area (including the area from the end caps through the parking lot). Directs Front-End activities related to productivity, ensures compliance with company policies and front end procedures (i.e., scan accuracy, WIC, restricted sales, dress standards, check acceptance, etc.) Assists in maintaining and increasing Customer Satisfaction Index scores by ensuring associate demonstration of GOT. May complete all phases of the reconciliation process by balancing the safe, registers and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills. Handle and assist with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensure scanning file problems are corrected in a timely manner. Review, audit and file associate time cards or computer reports. Input payroll corrections, set up new associate files, monitor and input associate information such as rate of pay, transfers, paid time off and other associate benefits. Maintain all Time & Attendance reports. Inform Store Director and Service Operations Manager of problems including returned checks, cash variances, refund and till balance irregularities. For consideration, please apply online at www.hornbachers.com Hornbacher's is an equal opportunity and affirmative action employer.