Nordstrom Service Attendant - Montclair Plaza in Montclair, California
/For employment consideration, only one application is necessary. Please apply only to the one position you are primarily interested in pursuing./
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for self-motivated people to support our stores through providing the ultimate customer shopping experience.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal Service Attendant candidate assists in driving store volume and enhancing the customer experience.
Maintain an awareness of store, events and product knowledge in order to assist customers as
Assist customers with a variety of transactions providing a positive and friendly experience
Ability diffuse customer situations and provide resolution in a timely and effective manner
Demonstrate proficiency in all technologies used in the store environment and have ability to troubleshoot
Motivate others to adopt initiatives such as RewardsTM, MPOS, e-Receipt, and Customer Privacy
Build positive team relationships throughout the store to help inspire trust and team work to achieve desired results
Ensure the security and privacy of customer information
Demonstrate openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments
Have a high school diploma, or equivalent (preferred)
Nordstrom, other retail experience, or Customer Service experience
Ability to communicate clearly and professionally with customer and coworkers
High level of accuracy, attention to detail and strong problem solving skills
High level of ownership, accountability and initiative
Ability to prioritize multiple tasks in a fast paced environment
Strong computer proficiency for comfortable learning multiple applications
Ability to work a flexible schedule based on department and store needs
Clear and effective written and verbal communication and strong interpersonal skills
Experience leading projects or initiatives a plus
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to /Fortune/™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Job: *Customer Service/Sales Integration
Title: Service Attendant - Montclair Plaza
Requisition ID: 270854