Suncor Customer Service Representative in Mississauga, Ontario

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Date:Nov 28, 2016

LOCATION:Mississauga, Ontario (CA-ON)


Job Overview

Come and work on our Petro-Canada customer service team, which provides support to our retail and wholesale customers by resolving escalated and sensitive guest incidences and concerns. The customer service team provides support to our Petro-Points loyalty program, retail and car wash operations, card products, our web, mobile and client-facing applications, and SuperPass commercial credit card account maintenance.

Key Accountabilities

  • Protect and improve our Petro-Canada brand by effectively and efficiently resolving issues for our customers by using strong listening skills and a positive, enthusiastic attitude

  • Interact with customers and conflict management professionally and address concerns via phone and online channels to provide customer service for escalated inquiries and complaints

  • Identify areas of opportunity within business processes

  • Handle a variety of complex complaints from a wide range of guests; ultimately trying to improve guest perception and retain loyalty

  • Consult with various internal business partners to find the best solutions and provide accurate responses to customer inquiries

  • Record calls and emails in the appropriate tracking systems to ensure accurate and timely logging of responses and resolution actions

Required Qualifications

Experience and Education:

  • Five or more years of experience in a customer service position, preferably with three or more of those years in a call centre environment

  • Post-secondary education, preferably in business

Skills and Knowledge:

  • Knowledge of loyalty programs, commercial, credit card or gift card programs would be an asset

  • Strong computer skills, including proficiency in Microsoft Outlook, Excel and Word

  • Bilingual in French and English is an asset

  • You have developed problem solving skills sufficient to identify, analyze and generate alternatives to address and resolve customer issues

  • You have a strong ability to adapt to ever-changing business needs in a fast-paced environment

Why Suncor

Go ahead. Expect growth. We want you to have a job you're genuinely excited about - as well as opportunities to learn and challenge yourself or mentor others. Plus, Suncor Energy offers a flexible employee package that can be adjusted to suit the changing needs of your life, including:

  • Competitive base salary and compensation programs

  • Attractive annual incentive program

  • Flexible benefits package

  • Rewarding pension and savings plans

Business Overview

Suncor Energy is Canada's energy company - meaning rewarding opportunities for you to apply your knowledge, contribute and grow in a variety of career-building positions. Our business portfolio spans the entire energy sector, from a leadership position in oil sands development, to refining and marketing operations, natural gas, and conventional oil production, internationally and offshore East Coast Canada.

And while we are working to responsibly develop petroleum resources and contribute to the communities where we live and work, we are also developing our renewable energy portfolio, which includes wind power and biofuels.

As part of Suncor's team, you'll contribute to the ongoing success of Canada's largest energy company - one with a solid track record of growth, a focus on safety and sustainability and tremendous potential for the future. And you'll have the opportunity to learn from experts in the industry and build on your skills every day.

Suncor is an equal opportunity employer and encourages applications from all qualified individuals. Not sure if this particular listing is the right opportunity for you? Please join our Talent Community atwww.suncor.comand click on Careers, or follow us on LinkedIn, Facebook and Twitter for the latest job listings and employment news.

Please note that our job postings are typically open for two weeks, so if you are interested and qualified, apply now.

JOB CATEGORY: Business Professionals