Blue Cross Blue Shield of Minnesota Customer Service Representative - Minneapolis Job in Minneapolis, Minnesota

About Blue Cross Founded in 1933, Blue Cross and Blue Shield of Minnesota is the largest health plan in the state. We have more members, the largest network of providers and more products and services than any other plan in Minnesota. From the beginning, Blue Cross has been an innovator with a mission of making a healthy difference in people's lives. We understand the importance of finding a job that you truly enjoy - at a company that shares your values. We've made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day. Description Summary This position is responsible for answering our customer questions pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to customers, as appropriate, about a variety of health, financial, and self-service programs. Displays compassion, respect, and self-confidence when conversing with customers. This role also has the ability to provide mentoring for less experienced CSR's and may be required to provide floor support. Accountabilities Responds to customer telephone inquiries within a call center environment. Serves as a customer advocate by identifying underlying customer needs and guiding them to appropriate resources or programs. Delivers accurate information to customers in accordance with performance goals and objectives. Provides information to members/providers to support them in their healthcare decisions. Must maintain a strict standard of confidentiality to ensure that our members protected health information (PHI) is secure. Other duties as assigned. Requirements Associates degree or 1 year of customer service experience Successful completion of the training provided Demonstrated skills as an empathetic and compassionate communicator Ability to quickly gain customer trust and confidence Demonstrated PC navigation and data entry skills Strong interpersonal communication skills Good oral and written communication skills Preferred Requirements FLSA Status Non-Exempt Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Make a difference Thank you for your interest in Blue Cross. Be part of a company that lets you be you - and make a healthy difference in people's lives every day Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association Blue Cross and Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without rega