Robert Half Office Team Bilingual FRENCH speaking Customer Service Rep $16+ in Minneapolis, Minnesota
Medical device company is seeking a Bilingual FRENCH speaking Customer Service Representative! The Customer Service Representative acts as the primary point of contact for processing healthcare sales orders, issuing healthcare return authorizations, answering questions on healthcare products and/or services, and forwarding healthcare sales leads to the appropriate salesperson. In addition, this position provides superior customer service to our current and/or future customers that are internal and/or external. **PERKS of this company: on-site cafeteria, on-site gym, free parking, overlooks the river, modern office space including stand-up desks!!! This Bilingual FRENCH speaking Customer Service Representative position is full-time 40 hours a week! Responsibilities: -Professionally answering incoming phone calls, emails or faxes from Healthcare customers and perform duties that would including: --Process sales orders --Issue return authorizations --Answer question on products and/or services --Research orders and other actions to resolve problems --Forward customer leads to the appropriate Manager -Promoting and ensuring customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues -Ability to work independently and with a team -Building credibility and trust with customers and business unit leaders -Enter complaints into a common database on product performance issues -File packing slips and faxes -Responsible for data quality, including self audit of work -May generate reports from E1 system as requested To be considered for this Bilingual FRENCH speaking Customer Service Representative position send resumes to firstname.lastname@example.org
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 02310-0009243086
Functional Role: Customer Service
Postal Code: 55411
Requirements: Qualifications: -Fluency in French (reading, writing, and speaking) -Associates degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year call center/customers service experience; or equivalent combination of education and experience. -Ability to read and write simple instructions, short correspondence, and memos -Intermediate knowledge of MS Word and an e-mail system such as Lotus Notes or Outlook -Basic knowledge of MS Excel, Powerpoint, and Word To be considered for this Bilingual FRENCH speaking Customer Service Representative position send resumes to email@example.com Additional Qualifications:
Excellent communication and interpersonal skills, with an ability to influence others
Demonstrates ability to utilize the telephone effectively as a customer relations tool
Highly structured approach with attention to detail and proper documentation of all work
Regularly utilizes critical thinking and problem solving skills
Must be patient, empathetic and passionate about identifying the correct solution and improving the end-user's quality of life
Able to work well in cross-functional teams, independent yet a team player
Desire to deliver strong service results and working within a team environment are critical components of the position
Capability to use the company systems and information processes to answer, log, and follow up all inquiries and caller issues in accordance with established department procedures
Maintaining a professional demeanor with the internal and external customers when performing your duties To be considered for this Bilingual FRENCH speaking Customer Service Representative position send resumes to firstname.lastname@example.org