Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant in Minneapolis, Minnesota
Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
- Minneapolis, MN
Work Schedule is Full Time - Excepted Service Permanent
Opened Friday 10/14/2016 (6 day(s) ago)
** Closes Thursday 10/20/2016 (0 day(s) away)
CURRENT VA EMPLOYEES SHOULD APPLY TO ANNOUNCEMENT VU-16-DMM-1811831-BU
Vacancy Identification Number (VIN): 1812092
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.**
The incumbent serves as an Advanced Medical Support Assistant in the Extend Care & Rehabilitation Service Line in the Physical Medicine and Rehabilitation Department at the Minneapolis VA Health Care System in Minneapolis, MN.
YOU ARE HIGHLY ENCOURAGED TO READ THIS ENTIRE ANNOUCEMENT PRIOR TO APPLYING.
The incumbent is an integral team member within a large Physical Medicine and Rehabilitation (PM&R;) Department at the Minneapolis VAMC. This is a Complexity Level 1 facility. The PM&R; Department houses a National Polytrauma Rehabilitation Center (PRC), Amputation Regional Center (ARC), and Polytrauma Network Site (PNS) in addition to multiple medical provider clinics and services including Physiatry, Nursing, Social Work, Psychology, Physical Therapy, Occupational Therapy, and Speech Language Pathology. S/he provides medical administrative support to clinics/programs within the PM&R; Department to effectively carry out day-to-day operations in connection with the care and treatment given to patients.
Typical duties include, but are not limited to:
The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model.
S/He coordinates with the patient care team to review clinic utilization by using various reports (e.g. Clinic Utilization Statistical Summary).
Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments.
The Advanced MSA develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Participates in team huddles and/or team meetings to manage and plan patient care
Sets priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs
Works with the team to reinforce the plan of care and self-help solutions.
Enters appropriate information into the electronic record.
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Manages electronic wait list to verify and validate accuracy and resolve issues.
Work Schedule: Full Time, 07:30am to 04:00pm or 08:00am to 04:30pm depending upon the need of the service
Functional Statement Title/#: PM&R; Outpatient advanced Medical Support Assistant, GS-0679-06, 000000
- Not Required
- Must pass pre-employment examination
- Must be proficient in written and spoken English
- Background and-or Security Investigation required
- Selective Service Registration is required for males born after 12/31/1959.
Basic Requirements: U.S. citizenship Experience and Education: (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Grade Determinations: In addition to the basic requirements qualified applications must meet the GS-6, Advanced MSA qualifications as outlined below:
GS-6 Advanced MSA
(a) Experience. One year of experience equivalent to the next lower grade level.
(b) Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
* 1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.*
* 2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.*
* 3. Advanced knowledge of the technical health care process as it relates to access to care.*
* 4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.*
* 5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.*
* 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.*
References: VA Handbook 5005. This can be found in the local Human Resources Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: See VA Directive and Handbook 5019.
Public Trust - Background Investigation
What To Expect Next
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Salary Range: $38,214.00 to $49,677.00 / Per Year
Series & Grade: GS-0679-06/06
Promotion Potential: 06
Supervisory Status: No
Who May Apply: OPEN TO US CITIZENS AND FEDERAL EMPLOYEES OF OTHER AGENCIES
Control Number: 451757200
Job Announcement Number: VU-16-DMM-1812092