HCA, Hospital Corporation of America Scheduler PRN in Midlothian, Virginia

GENERAL SUMMARY OF DUTIES: Man front office, register patients, navigate payer resources for authorization info/patient financial responsibility, collect payments, schedule appointments, manage phone calls.

DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable). • Navigates payer systems and websites to determine coverage and patient financial responsibility • Assesses potential for Charity status for patients and navigates patient through application process • Verify insurance and determine patient financial responsibility • Collects Co-pays appropriately • Updates patient demographics (i.e. patient address, phone numbers) • Obtains and/or insures Pre-Authorization/Medical Necessity for procedures • Run State license check and OIG sanctions check on undefined providers, relay documentation • Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures • Run day-end reports from Meditech for unresolved items • Access patient records and provides for HIPAA compliant release of PHI • Scan, file and manage paper documentation • Fax or phone results as indicated • Provide appropriate patient preparation material and instructions and log dispensing • Sort incoming mail. • Processes various correspondence including credit card payments and sets up payment plans. • Problem-solves to provide best patient experience even in the presence of barriers, • Complete outbound calls such as appointment reminders, mammo courtesy calls, missed appointment recovery calls and schedule patient accordingly • Performs other related work as assigned by immediate supervisor. • Other duties as assigned.

EDUCATION • High School Diploma or GED required EXPERIENCE • One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.

Title: Scheduler PRN

Location: Virginia-Midlothian-Chesterfield Imaging LLC

Requisition ID: 03449-2346