HCA, Hospital Corporation of America Scheduler - Chesterfield Imaging in Midlothian, Virginia
GENERAL SUMMARY OF DUTIES: Man front office, register patients, navigate payer resources for authorization info/patient financial responsibility, collect payments, schedule appointments, manage phone calls.
DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable). • Navigates payer systems and websites to determine coverage and patient financial responsibility • Assesses potential for Charity status for patients and navigates patient through application process • Verify insurance and determine patient financial responsibility • Collects Co-pays appropriately • Updates patient demographics (i.e. patient address, phone numbers) • Obtains and/or insures Pre-Authorization/Medical Necessity for procedures • Run State license check and OIG sanctions check on undefined providers, relay documentation • Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures • Run day-end reports from Meditech for unresolved items • Access patient records and provides for HIPAA compliant release of PHI • Scan, file and manage paper documentation • Fax or phone results as indicated • Provide appropriate patient preparation material and instructions and log dispensing • Sort incoming mail. • Processes various correspondence including credit card payments and sets up payment plans. • Problem-solves to provide best patient experience even in the presence of barriers, • Complete outbound calls such as appointment reminders, mammo courtesy calls, missed appointment recovery calls and schedule patient accordingly • Performs other related work as assigned by immediate supervisor. • Other duties as assigned.
KNOWLEDGE, SKILLS and ABILITIES • Knowledge of data entry techniques • Ability to learn various IT platforms to accomplish duties • Ability to understand and explain health insurance benefits • Ability to communicate effectively with patients, referrers, insurance providers, billing offices • Ability to use computer, 10 key calculator, fax machine, and photocopier • Skill in organization • Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients. • Ability to maintain confidentiality • Integrity
EDUCATION • High School Diploma or GED required
EXPERIENCE • One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.
Candidates must be available to work - Monday - Saturday - 7:00A - 9:00P
Title: Scheduler - Chesterfield Imaging
Location: Virginia-Midlothian-Chesterfield Imaging LLC
Requisition ID: 03449-2352