Sutter Health Quality Assurance Analyst 3 - 3 Supporting Contact Center in Mather, California

Develops, implements, and maintains complex quality assurance programs, policies and processes to ensure quality and performance of the systems and environments. Leads the logistics and timelines of all testing efforts for large, complex projects. Tracks all testing defects and leads application analysts in addressing them prior to moving build to Production environment. Assumes leadership role in the project management of assigned tasks.

3-5 years prior experience supporting Calabrio, Cisco UC, Avaya, and adjunct products is required

Day to day support of the applications and technologies used by contact centers, VoIP upgrade project work, upgrades and consult for Contact Center operations

Healthcare applications experience as typically acquired in 6 to 8 years.

Demonstrated technical and/or business experience.

Demonstrated increasingly responsible professional growth.

Software implementation experience using diversified product lines of information systems is preferred.

Strong problem and issue resolution experience.

Expert level at specifying user requirements.

Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools.

Understand business requirements and abstracts into data quality rules.

In-depth knowledge of industry standards to support business requirements.

Knowledge of health care operations and structure, general requirements in an integrated delivery system, and use of information system applications in the practicing health care environment.

In-depth knowledge of life cycle of application environments.

Thorough understanding of hospital inpatient, clinic outpatient operations, and/or financial software along with understanding the technical environment of product lines for which they are responsible.

Leadership skills.

Ability to be involved in multiple projects at the same time.

Excellent organization skills; and ability to prioritize multiple activities and objectives in a rapidly changing environment, and deliver quality service.

Collect data from analyst and apply QA methodologies to generate measurements that relate to business rules and metrics.

Work closely with health care application users, vendors, and technical professionals.

Committed to providing exceptional customer service and responding to user needs in a prompt, courteous manner.

Project management skills.

Strong analytical and critical thinking skills.

Exceptional written, verbal and presentation skills with the ability to communicate complex technical issues in terms clearly understood by technical and non-technical audiences.

Strong skills in word processing, spreadsheet and presentation computer programs, preferably Microsoft.

Influence others without direct lines of authority.

Strong collaboration and consulting skills.

Self motivated, self-directed and independent thinking as well as an effective team player.

Organization: *Sutter Health Information Services

Title: Quality Assurance Analyst 3 - 3 Supporting Contact Center

Location: California-Greater Sacramento Area-Mather

Requisition ID: SHIS-1720183

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.